Brooke Schwartz

• Managed multi-line phone system and pleasantly greeted patients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
• Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
• Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.

Kennel assistant

Took care of impatient boardings

Gave medications

Cleaned kennells and stocked facility

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
• Administered medications to animals in treatment and documented changes in condition.
• Enhanced client satisfaction by providing compassionate care for pets during their appointments.
• Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Collected patient biopsies and blood samples for laboratory analysis.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Improved patient care by assisting veterinarians in diagnosing and treating animals.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.