Summary
Overview
Work History
Education
Skills
Timeline
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Byron Hall

Dover

Summary

Dedicated and customer-driven sales professional with experience in mobile sales, retail, and customer service. Proven ability to understand customer needs, recommend tailored solutions, and drive sales growth. Skilled in consultative selling, troubleshooting, and handling high-volume interactions. Strong communication and problem-solving abilities, with a track record of exceeding sales goals.

Overview

6
6
years of professional experience

Work History

Inbound Sales Associate

Comcast
07.2024 - Current
  • Delivered exceptional customer service by assisting callers with account inquiries, product information, and issue resolution in a professional and empathetic manner.
  • Handled a high volume of inbound calls while maintaining accuracy, composure, and adherence to company policies.
  • Used active listening skills to understand customer needs, provide tailored solutions, and ensure customer satisfaction.
  • Navigated multiple computer systems simultaneously to access account details, process transactions, and document customer interactions.
  • Achieved performance metrics in call quality, customer satisfaction, and resolution time.

Mobile Expert

OSL Retail Services
06.2023 - 07.2024
  • Provided personalized mobile solutions, including phone upgrades, service plans, and accessories.
  • Engaged customers with a consultative sales approach to match products to their lifestyle needs.
  • Educated customers on device features, troubleshooting issues, and assisting with activation processes.
  • Consistently met and exceeded sales targets, contributing to store revenue growth.
  • Managed inventory, merchandising, and promotional displays to maximize product visibility.

Footwear Sales Associate

Dicks Sporting Goods
10.2019 - 06.2023
  • Assisted customers in selecting the right footwear based on their needs and preferences.
  • Maintained a clean and organized sales floor, ensuring products were well-stocked and displayed.
  • Provided excellent customer service, leading to increased customer retention and satisfaction.
  • Trained new employees on sales techniques and store policies to improve overall performance.

Education

High School Diploma -

Harrisburg High School
01.2011

Skills

  • Mobile & Wireless Sales
  • Consultative Selling & Upselling
  • Customer Relationship Management
  • Technical Troubleshooting
  • Inventory Management
  • Effective Communication
  • Skilled in Microsoft Office
  • Sales & Revenue Growth

Timeline

Inbound Sales Associate

Comcast
07.2024 - Current

Mobile Expert

OSL Retail Services
06.2023 - 07.2024

Footwear Sales Associate

Dicks Sporting Goods
10.2019 - 06.2023

High School Diploma -

Harrisburg High School

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Byron Hall