Calvin LaRue
Smyrna
Summary
Experienced with managing toll collection processes, ensuring accuracy and efficiency. Utilizes strong communication skills to resolve customer issues promptly. Track record of maintaining reliable and secure cash handling practices.
Diligent with solid background in toll collection, ensuring smooth and efficient traffic flow. Proven ability to handle cash transactions accurately while maintaining excellent customer service. Demonstrated skills in communication and problem-solving in high-pressure environments.
Dedicated Toll Collector knowledgeable in toll both equipment and cash register operations. Excellent communication and interpersonal skills. Familiar with company standards and procedures. Managing high-intensity workloads and performing under extreme weather conditions.
Overview
6
6
years of professional experience
Work History
Toll Collection Representative
Department of Transportation/Del-Dot
12.2020 - Current
A toll collector's primary responsibility is to collect tolls from vehicles passing through toll booths or toll gates, and to ensure accurate and efficient financial transactions.
They also provide customer service, answer questions, and may assist with traffic flow and equipment maintenance.
Conflict resolution skills are needed at times for upset customers, and offering a ear to hear out the customer.
Delivery Driver/Package Handler
UPS
06.2019 - 09.2020
Operated delivery vehicle efficiently, adhering to safety regulations and traffic laws.
Managed route planning to optimize delivery schedules and reduce transit times.
Maintained accurate records of deliveries, ensuring compliance with company protocols.
Assisted in training new drivers on best practices for safe driving and customer service.
Supported positive customer experience by resolving delivery issues promptly and effectively.
Education
Certificates - CADC/Certified Alcohol Drug Counselor
Delaware Technical Community College
DE08-2018
Electrical Engineering
John Dickinson
Wilmington, DE05-1998
Skills
- Goal oriented
- Decision-making
- Goals and performance
- New hire training
- Conflict resolution techniques
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Toll Collection Representative
Department of Transportation/Del-Dot
12.2020 - Current
Delivery Driver/Package Handler
UPS
06.2019 - 09.2020
Certificates - CADC/Certified Alcohol Drug Counselor
Delaware Technical Community College
Electrical Engineering
John Dickinson