Hardworking and punctual professional eager to learn. Possesses strong skills in communication, teamwork technology. A quick learning curve, dedicated to supporting team operations and maintaining high standards of work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Automotive Service Advisor
Valvoline
Middletown, DE
01.2026 - Current
Assisted customers in diagnosing automotive issues and recommending appropriate services
Explained service options and pricing to enhance customer understanding and satisfaction
Managed customer appointments and follow-ups to ensure timely service delivery
Collaborated with technicians to communicate client needs and service requirements
Provided exceptional customer service, addressing inquiries and resolving concerns promptly
Developed knowledge of automotive products and services to better assist clients
Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Visual Merchandiser
PepsiCo
Wilmington De
07.2025 - 01.2026
Developed eye-catching product displays to enhance customer engagement and drive sales.
Collaborated with marketing teams to ensure brand consistency across visual merchandising initiatives.
Analyzed consumer trends to optimize product placement and maximize visibility in retail spaces.
Trained and mentored junior team members on effective merchandising techniques and best practices.
Utilized planograms and layout designs to create effective merchandise presentations that attract customers.
Worked with store managers to implement new displays, promotions and store layout changes.
Monitored and replenished display inventory and restructured according to available stock.
Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Created interior displays to promote products in alignment with corporate sales objectives.
Busser/Dishwasher
Texas Roadhouse
Middletown, DE
11.2021 - 03.2022
Maintained cleanliness and organization of dining area to enhance guest experience.
Assisted servers by promptly clearing tables and resetting for new guests.
Collaborated with kitchen staff to ensure timely delivery of food and beverages.
Monitored and restocked supplies, contributing to overall operational efficiency.
Supported team during peak hours, ensuring smooth service flow and customer satisfaction.
Followed safety and sanitation guidelines to maintain a hygienic work environment.
Stocker/Cashier
Food Lion
Middletown, DE
04.2021 - 09.2021
Organized and stocked shelves to enhance product visibility and accessibility.
Assisted in inventory management by accurately tracking stock levels and replenishing items as needed.
Maintained cleanliness and safety standards throughout store environment to ensure compliance with regulations.
Collaborated with team members to optimize shelf layouts based on sales trends and customer preferences.
Participated in regular inventory audits to identify discrepancies and improve stock accuracy processes.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Greeted customers and directed to requested products.
Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Fast Food Worker
Taco Bell
Middletown, DE
04.2020 - 09.2020
Provided exceptional customer service in fast-paced environment, ensuring satisfaction and timely order fulfillment.
Operated kitchen equipment safely and efficiently, adhering to health and safety regulations.
Collaborated with team members to maintain cleanliness and organization of work areas during shifts.
Assisted in training new employees on food preparation techniques and customer service standards.
Prepared food items following standardized recipes, maintaining consistency in quality and presentation.
Adapted quickly to changing priorities during peak hours, enhancing overall team efficiency and productivity.
Greeted customers promptly and took orders to keep flow of traffic moving.
Collaborated with team members to quickly fill large orders and serve large parties.
Education
Accounting And Finance
Coppin State University
Baltimore, MD
High School Diploma -
Appoquinimink High School
Middletown, DE
06.2023
Skills
Assisted in food preparation and service in a fast-paced environment
Supported cleanliness by maintaining dining and kitchen areas
Helped deliver exceptional customer experiences through attentive service