Camryn Laterza
Millsboro
Summary
Experienced educator and Onboarding Manager with a strong background in facilitating learning for multilingual and diverse learners. Skilled in developing strategic onboarding programs that enhance employee integration and workplace culture. Committed to leveraging technology to drive engagement and performance while fostering positive work environments that improve retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onboarding Manager
Mangomint
01.2025 - Current
- Owned end-to-end onboarding experience for new customers from kickoff to go-live.
- Ensured accurate data migrations, system configurations, and account setups to enhance onboarding experience.
- Educated customers via live calls, recorded walkthroughs, and follow-up emails, improving their understanding of services.
- Identified risks early and drove solutions to keep implementations on track.
- Collaborated with support, product, and sales teams to align customer needs with onboarding processes.
- Translated unique business workflows into optimized Mangomint configurations.
- Provided strategic guidance on service menus, memberships, and booking flows.
- Troubleshot setup challenges to ensure smooth transitions
Account Executive
Sworkz
01.2024 - 01.2025
- Led the sales process from prospecting to closing, consistently exceeding sales targets and contributing to company growth.
- Cultivated client relationships to identify unique needs and deliver tailored solutions, enhancing client satisfaction and retention.
- Presented product demonstrations to decision-makers, clearly communicating the value of Swork's services.
- Utilized CRM tools to manage a robust pipeline, track sales progress, and ensure accurate client records for optimal follow-up and service delivery.
- Supported bilingual clients across diverse settings, ensuring effective communication and service delivery.
TITLE-1 ELEMENTARY EDUCATOR
Forest Oak Elementary School
01.2019 - 01.2022
- Enhanced student engagement through integration of curriculum-aligned activities and interactive games.
- Organized and adapted lesson plans to meet diverse student needs and improve learning outcomes.
- Developed and executed various intervention programs for students facing challenges in mathematics and reading.
- Established strong relationships with students and families, effectively bridging language barriers.
Floor Manager
Breakers Surf Shop
01.2019 - 01.2022
- Supervised daily retail operations, enhancing store performance and operational efficiency.
- Led staff management, fostering exceptional customer service and overseeing inventory to meet peak sales objectives.
- Developed team members and addressed customer concerns, enforcing store policies to uphold service and operational standards.
Education
Bachelor of Science - Education
UNIVERSITY OF DELAWARE
Newark01.2022
Skills
- Onboarding processes
- Customer education techniques
- Client management
- CRM utilization skills
- Sales process understanding
- Inbound sales expertise
- Software implementation
- Data migration proficiency
- Workflow optimization
- Time management
- Adaptability
- Critical thinking
- Goal orientation
- Conflict resolution
- K-3 education
Certification
- K-3 Educator (Delaware)
- Inbound Sales - Hubspot Academy
Affiliations
Founder, 302 Beach Babes Walk Club & Social Club
Timeline
Onboarding Manager
Mangomint
01.2025 - Current
Account Executive
Sworkz
01.2024 - 01.2025
TITLE-1 ELEMENTARY EDUCATOR
Forest Oak Elementary School
01.2019 - 01.2022
Floor Manager
Breakers Surf Shop
01.2019 - 01.2022
Bachelor of Science - Education
UNIVERSITY OF DELAWARE