Microsoft Windows basics
Canan Danaci
Fashion Designer, Stylist, Makeup Artist
Düsseldorf,NRW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Service Agent
St. Martinus Hospital
Düsseldorf, Germany/NRW
12.2022 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Adapted to new applications and maintained knowledge of current technologies.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Jewelry Sales Representative
Harem Authentic Shop
Düsseldorf, Germany/NRW
07.2009 - 07.2010
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Located merchandise across various stores to address customer needs.
- Mentored new sales associates on store return policies and customer service techniques.
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Performed general maintenance and light cleaning of showroom.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
Fashion Designer
Self Employed
Düsseldorf , Germany/NRW
09.2005 - 07.2009
- Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
- Followed market trends and research to establish innovative product offerings for consumers.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Oversaw production fashion line from concept to completion.
- Developed exciting seasonal merchandise assortments to improve category diversity.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Sketched artistic and fresh designs for consideration.
Stylist & Key Holder
Hüsniye Moda
Düsseldorf , Germany
01.2004 - 09.2005
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
Education
Graphic Design
ILS
Hamburg 12.2022 - Current
Fachoberschulreife -
Leibniz Gymnasium Dortmund
Dortmund Diploma - Makeup Artist
International Cosmetic School
Duisburg 06.1999 - 12.1999
Fashion Design
Private Mode Schule Düsseldorf
Düsseldorf 03.1999 - 07.2003
Skills
Documentation and reporting
undefinedSoftware
Adobe creative cloud
Interests
Traveling
Reading
Cinema
Meeting friends
Education
Cooking
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
St. Martinus Hospital
12.2022 - Current
Graphic Design
ILS
12.2022 - Current
Jewelry Sales Representative
Harem Authentic Shop
07.2009 - 07.2010
Fashion Designer
Self Employed
09.2005 - 07.2009
Stylist & Key Holder
Hüsniye Moda
01.2004 - 09.2005
Diploma - Makeup Artist
International Cosmetic School
06.1999 - 12.1999
Fashion Design
Private Mode Schule Düsseldorf
03.1999 - 07.2003
Fachoberschulreife -
Leibniz Gymnasium Dortmund
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