Candice Kaufman
DOVER
Summary
Dynamic salon owner with proven expertise in inventory management and exceptional customer service, successfully increasing revenue at Up in the Hair. Skilled in market analysis and problem-solving, I implemented innovative strategies that enhanced client satisfaction and streamlined operations, fostering strong relationships and ensuring high-quality service delivery. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Up in the Hair
Wilmington
04.2021 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Monitored competition in order to stay ahead of industry trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ensured that all safety protocols were followed in the salon at all times.
- Promoted special offers through social media platforms to attract new customers.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Ordered supplies and equipment needed for daily operations.
- Inspected workstations regularly to ensure they are clean and organized.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Monitored stock levels of products used in services offered at the salon.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created marketing strategies to increase clientele and expand the business.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided exceptional customer service to ensure repeat business.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Organized and scheduled appointments for clients using software systems.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Salon Leader
Haircuttery
Wilmington
03.2016 - 04.2021
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Facilitated communication between clients and stylists and therapists during appointments for better results.
- Provided exceptional customer service by handling complaints and resolving issues in a timely manner.
- Managed the daily operations of a busy salon, overseeing staff and clientele.
- Scheduled employees and oversaw customer appointment calendar.
- Supervised and trained new employees on customer service standards and technical skills.
- Analyzed monthly sales reports to identify areas of improvement within the salon.
- Oversaw inventory management processes to ensure adequate stock levels were maintained at all times.
- Addressed customer problems quickly and according to service standards.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Resolved customer complaints regarding worker performance or services rendered.
- Conducted regular performance reviews to evaluate team members' progress against set targets.
- Monitored customer feedback surveys to identify opportunities for improving service delivery.
- Collaborated with other departments to ensure smooth functioning of the salon.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Ensured high quality services were provided by monitoring workstations for cleanliness, organization, safety protocols.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Recruited, hired, evaluated and disciplined service staff members.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- During tenure, hired, developed, and managed many staff.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Implemented innovative strategies to increase profitability while reducing operational costs.
- Organized staff meetings to discuss challenges faced by team members and brainstorm solutions.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Regularly attended industry conferences, seminars, and workshops to stay up-to-date on trends in the beauty industry.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Performed administrative tasks such as maintaining accurate records, ordering supplies, managing payroll, and creating financial statements.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Harford Technical Highschool
Churchville, MD06-2002
Skills
- Inventory management
- Customer service
- Budget management
- Market analysis
- Quality control
- Social media marketing
- Time management
- Problem solving
- Client relationship management
Certification
- Licensed Cosmetologist
Timeline
Salon Owner/Operator
Up in the Hair
04.2021 - Current
Salon Leader
Haircuttery
03.2016 - 04.2021
High School Diploma -
Harford Technical Highschool
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