Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Hobbies
Driving License
Generic

Carine Mada Foyou

Plaue

Summary

Dynamic customer and sales support professional with experience in agile project environments, client engagement, and cross-functional collaboration. Skilled in driving customer satisfaction and supporting business growth across international settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Engagement – Part Time

Air Up GmbH
02.2023 - 08.2025
  • · Handled a high volume of customer inquiries with tailored solutions, enhancing customer satisfaction and contributing to a 95% CSAT score by the end of 2024.
  • · Collaborated on agile projects, streamlining communication and feedback loops, which improved internal response times by 20% and strengthened cross-team efficiency.
  • · Supported the social media and customer engagement team in analyzing and managing feedback, driving a 30% increase in positive engagement across digital platforms.
  • · Trained and onboarded new team members, ensuring consistent service quality and knowledge transfer across the customer engagement team.
  • · Supported continuous improvement initiatives that reduced average handling time (AHT) for customer tickets by 15%, without compromising service quality.

Customer Manager Part Time

St Albertus-Magnus Altenheim
10.2020 - 03.2022
  • Enhanced reception operations by restructuring the appointment scheduling system, reducing waiting times by 40%and improving overall visitor satisfaction.
  • Managed a high volume of phone calls, bookings, and visitor inquiries with professionalism, consistently maintaining a positive front-office experience.
  • Acted as the first point of contact for emergencies and sensitive situations, demonstrating adaptability and strong problem-solving skills.
  • Handled daily communication with residents, families, and medical staff, ensuring clear coordination and a welcoming environment.
  • Supported event and activity coordination for residents, strengthening community engagement within the facility.

Sales Assistant

Danke.com
11.2016 - 08.2017
  • Consistently exceeded monthly sales targets by an average of 15% through personalized product demonstrations and effective upselling.
  • Built long-term customer relationships that resulted in a 25% increase in repeat purchases, directly contributing to revenue growth.
  • Improved product presentation in-store, which enhanced customer experience and helped drive impulse sales.
  • Conducted regular stock checks and improved reporting accuracy, reducing inventory discrepancies by 20%.
  • Actively supported promotional campaigns and provided styling/product advice, increasing daily sales during peak seasons.

Education

M.Sc. - International Business Economics

Technical University of Ilmenau
Ilmenau, Germany
09.2025

M.A. - International Management

IU International University of Applied Sciences
Bad Honnef, Germany
03.2022

B.Sc. - Business Administration and Management

University Institute of The Gulf of Guinea
Douala, Cameroon
08.2018

Skills

  • Data Analysis
  • Customer Relationship Management
  • Agile Project Management
  • ERP (SAP, Odoo)
  • CRM (Salesforce)
  • Ms Office (Word, Excel, PowerPoint)
  • Team collaboration

Certification

  • End-to-end AML KYC (Anti-Money Laundering and KYC, Udemy).
  • SAP S/4HANA Cloud Public Edition – End-to-End Business Processes (Udemy).

Language

French: Native
English: Native
German: Fluent

Timeline

Customer Engagement – Part Time

Air Up GmbH
02.2023 - 08.2025

Customer Manager Part Time

St Albertus-Magnus Altenheim
10.2020 - 03.2022

Sales Assistant

Danke.com
11.2016 - 08.2017

M.Sc. - International Business Economics

Technical University of Ilmenau

M.A. - International Management

IU International University of Applied Sciences

B.Sc. - Business Administration and Management

University Institute of The Gulf of Guinea

Hobbies

Reading, Traveling

Driving License

B

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Carine Mada Foyou