Carine Mada Foyou
Plaue
Summary
Dynamic customer and sales support professional with experience in agile project environments, client engagement, and cross-functional collaboration. Skilled in driving customer satisfaction and supporting business growth across international settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Engagement – Part Time
Air Up GmbH
02.2023 - 08.2025
- · Handled a high volume of customer inquiries with tailored solutions, enhancing customer satisfaction and contributing to a 95% CSAT score by the end of 2024.
- · Collaborated on agile projects, streamlining communication and feedback loops, which improved internal response times by 20% and strengthened cross-team efficiency.
- · Supported the social media and customer engagement team in analyzing and managing feedback, driving a 30% increase in positive engagement across digital platforms.
- · Trained and onboarded new team members, ensuring consistent service quality and knowledge transfer across the customer engagement team.
- · Supported continuous improvement initiatives that reduced average handling time (AHT) for customer tickets by 15%, without compromising service quality.
Customer Manager Part Time
St Albertus-Magnus Altenheim
10.2020 - 03.2022
- Enhanced reception operations by restructuring the appointment scheduling system, reducing waiting times by 40%and improving overall visitor satisfaction.
- Managed a high volume of phone calls, bookings, and visitor inquiries with professionalism, consistently maintaining a positive front-office experience.
- Acted as the first point of contact for emergencies and sensitive situations, demonstrating adaptability and strong problem-solving skills.
- Handled daily communication with residents, families, and medical staff, ensuring clear coordination and a welcoming environment.
- Supported event and activity coordination for residents, strengthening community engagement within the facility.
Sales Assistant
Danke.com
11.2016 - 08.2017
- Consistently exceeded monthly sales targets by an average of 15% through personalized product demonstrations and effective upselling.
- Built long-term customer relationships that resulted in a 25% increase in repeat purchases, directly contributing to revenue growth.
- Improved product presentation in-store, which enhanced customer experience and helped drive impulse sales.
- Conducted regular stock checks and improved reporting accuracy, reducing inventory discrepancies by 20%.
- Actively supported promotional campaigns and provided styling/product advice, increasing daily sales during peak seasons.
Education
M.Sc. - International Business Economics
Technical University of Ilmenau
Ilmenau, Germany09.2025
M.A. - International Management
IU International University of Applied Sciences
Bad Honnef, Germany03.2022
B.Sc. - Business Administration and Management
University Institute of The Gulf of Guinea
Douala, Cameroon08.2018
Skills
- Data Analysis
- Customer Relationship Management
- Agile Project Management
- ERP (SAP, Odoo)
- CRM (Salesforce)
- Ms Office (Word, Excel, PowerPoint)
- Team collaboration
Certification
- End-to-end AML KYC (Anti-Money Laundering and KYC, Udemy).
- SAP S/4HANA Cloud Public Edition – End-to-End Business Processes (Udemy).
Language
French: Native
English: Native
German: Fluent
Timeline
Customer Engagement – Part Time
Air Up GmbH
02.2023 - 08.2025
Customer Manager Part Time
St Albertus-Magnus Altenheim
10.2020 - 03.2022
Sales Assistant
Danke.com
11.2016 - 08.2017
M.Sc. - International Business Economics
Technical University of Ilmenau
M.A. - International Management
IU International University of Applied Sciences
B.Sc. - Business Administration and Management
University Institute of The Gulf of Guinea
Hobbies
Reading, Traveling
Driving License
B