Caris Moon
Wilmington
Summary
Dynamic professional with a proven track record in quality management systems and customer focus, honed across various positions with leading companies. Excelled in enhancing product quality and customer satisfaction through innovative training and quality assurance practices. Skilled in technical understanding and packaging specifications, achieving significant improvements in operational efficiency and training engagement.
Overview
6
6
years of professional experience
Work History
Quality Assurance Assistant
Simple Global
04.2024 - Current
- Responsible for Picking, Packing, and Shipping.
- Evaluate existing inspection methods against industry standards to ensure optimal effectiveness in identifying trends quickly and accurately.
- Generate quality control reports for returned products to identify and communicate patterns.
Material Handler/Forklift Operator
Bloom Energy
03.2023 - 03.2024
- Performed advanced product assembly according to specifications.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Delivery Driver
Express Hauling/Amazon Affiliate
04.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Used written/oral instructions, maps and GPS technology. To Complete on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Training Ambassador
Amazon
03.2019 - 01.2022
- Maintained accurate records of trainee progress, providing timely feedback and support for continued growth.
- Served as an approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
- Implemented innovative teaching methods, ensuring up-to-date knowledge transfer and skill development.
- Enhanced trainee engagement by incorporating interactive activities and real-life examples in training sessions.
Education
Associate of Arts - Business
Mount Ida
Newton, MASkills
- Customer Focus
- Quality Management Systems
- Technical understanding
- Packaging Specifications
Timeline
Quality Assurance Assistant
Simple Global
04.2024 - Current
Material Handler/Forklift Operator
Bloom Energy
03.2023 - 03.2024
Delivery Driver
Express Hauling/Amazon Affiliate
04.2022 - 03.2023
Training Ambassador
Amazon
03.2019 - 01.2022
Associate of Arts - Business
Mount Ida
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