Carissa Ciaffi
Newark ,DE
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager
Pizza By Elizabeth’s
06.2021 - Current
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Server/Takeout
Pizza By Elizabeths
10.2019 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Nanny
Vicky Pettinaro Martelli
11.2018 - 06.2020
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
Bachelor Of Social Science - Criminal Justice
University of Delaware
Newark, DE06.2023
Associate Of Applied Arts -
University of Delaware
Newark, DE06.2021
Skills
Effective communication Time management
Problem solving
Organization
Leadership
Microsoft Suite
Certification
Inside Out Prison Exchange Program: Criminology
Professor Daniel J. O'Connell
September 2022- December 5, 2022
A unique learning experience that allows students to take courses together with incarcerated people in a state facility.
Timeline
Front of House Manager
Pizza By Elizabeth’s
06.2021 - Current
Server/Takeout
Pizza By Elizabeths
10.2019 - Current
Nanny
Vicky Pettinaro Martelli
11.2018 - 06.2020
Bachelor Of Social Science - Criminal Justice
University of Delaware
Associate Of Applied Arts -
University of Delaware
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