Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Carl Richards

Transport Management
Bridgnorth

Summary

An enthusiastic, self-motivated, reliable, responsible, confident, and hardworking professional with a good sense of humor. I have gained leadership and management skills and can adapt myself to all challenging situations. A great passion for customer service in all areas and work well within high pressured environments and achieve deadlines while multitasking. I have always achieved great progression, exceeding great communication, planning, organization, methodical and timekeeping skills. An excellent team player who's willing to share and learn new skills who can be flexible, honest, and able to listen and identify issues resulting in problem solving and a great eye to detail. I'm able to use these skills as part of a team and get the most out of those I work with alongside as well as being able to work alone. I pride myself in delivering a high standard of work in all operations.

Overview

10
10
years of professional experience

Work History

First Line Manager

DHL Supply Chain
01.2024 - Current
  • Developed strong relationships with clients through excellent communication and problem-solving skills, resulting in increased customer satisfaction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Accomplished multiple tasks within established timeframes.
  • Implemented safety protocols to reduce workplace accidents and ensure a safe work environment for all employees.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Motivated employees through regular recognition of achievements, fostering an atmosphere of accomplishment within the team.
  • Driver Management- Performance, Absence, Disciplinary, Training, investigations.
  • Vehicle defect management and liaising with 3rd party's on repairs.
  • Tachograph analysis and driver infringement management
  • Data collection and entry using Excell spreadsheets providing the company with latest efficiency results, giving scope on where improvements are required
  • Managing the day to day shift, office staff and drivers, decision making.
  • Ensuring all audit requirements are met and followed on a daily basis
  • Constant communication with the planners to ensure daily plans are running smoothly and efficiently to maximise results.

Transport Administrator

Datom Civil Engineering LTD
9 2023 - 12.2023
  • Managing the Transport Department, ensuring all aspects of compliance, roadworthiness, drivers hours and undertakings are adhered too
  • Driver defect management for HGVs and Vans
  • Investigating unaccounted mileage
  • Vehicle management- Scheduling PMI, MOT, Brake, Loler bookings
  • Driver tachograph analysis
  • Driver infringement management
  • O'Licence/VOL management/New operating centre application experience
  • Park homes customer care responsibilities- After sales, snagging and exchanges
  • Dmix management- Taking orders, planning, invoicing on Sage, Stock control.

Fleet & Operations Compliance Co-Ordinator

AMP Clean Energy
06.2024 - 09.2023
  • Provide and anaylise detailed KPI's to support the Operational Team
  • Investigating and analyzing missing mileage to close off using Convey and telematics system
  • Vehicle management- Planning Service bookings and obtaining inspection documents uploading on to Convey compliance system
  • Liaising with service provides, vehicle defect management
  • Identifying Infringements to driver Supervisors for 1 on 1 meetings
  • SOP writing for processes, implementing new process and driving forward throughout department
  • Analyze Earned recognition KPI data and ensure all are compliant for audits
  • Setting up geofences for depots and service providers on telematics system
  • Liaising with the Fleet Manager Ensure all Vehicle Records are legally compliant.

Transport Compliance Manager

Agrial Fresh Produce LTD
08.2021 - 11.2022
  • Managing RHA compliance systems and analyze driver and vehicle data
  • Infringements, missing mileage, License checks
  • Ensure vehicles and trailers are roadworthy, manage service providers; ensuring defects, service inspections and MOTs were carried out in accordance with maintenance agreements
  • O'Licence management, making amendments when required
  • Auditing transport compliance documents, driver check sheets and DVSA requirements
  • Maintaining Up to date vehicle files
  • Inspections/services, Tacho calibration, Fridge services/Gas/Calibrations, Tyers, brakes
  • Own repair and maintenance costings, invoices, and department finances
  • Challenge suppliers on repair costs
  • Fleet costings
  • PCN Charges
  • KPI'S
  • Reporting Breakdowns/Accidents/Risk assessments and following interview and investigation/ disciplinary process
  • Following through insurance claims and keeping up to date records
  • Liaising with additional site and working together to capture all compliance is fulfilled
  • Providing daily and weekly handovers to the Transport Team to ensure vehicles/trailers are stood for compliance purposes when required
  • Using Telematics systems to measure fleet optimisation, overspeed, harsh braking, MPG, Idling and escalating to lead drivers to discuss efficiency with drivers and put development plans in place
  • Complying with site rules and regulations are carried out, e.g
  • Personal hygiene, food safety and meeting BRC standard

Transport Co-Ordinator

Culina Group- MMI
03.2020 - 07.2021
  • Responsible for driver briefing/debriefing, covering driver behaviors- Infringements, mpg, overspeed and advised on areas for improvements
  • Breakdown and recovery procedures and maximizing overall fleet efficiency
  • Promoted and embed site safety protocol along with accident and incident investigations.

Transport Team Leader

Culina Group- CML
01.2019 - 03.2020
  • Responsible for service level reporting including customer service and shorts and late reporting
  • Ensured all vehicles were stood down for inspections and issued to garage for defects
  • 3PL management/Planning and agency driver bookings
  • Allocated both drivers and vehicles to loads in the most efficient way, optimising vehicle utilisation and drivers' hours whilst adhering to WTD regulations and Driver's hours legislation
  • Planning drivers start times to meet sites dispatch KPI
  • Effectively communicated with the planning team and other depots to optimise resource across the network and achieve the most efficient plan
  • Planned arranged and allocated ad hoc collections /deliveries when required
  • If required divert resource to meet collection and delivery deadlines in the most cost-efficient way, having minimal impact on the dispatch plan and the depot
  • Requested and confirm third party drivers as per the daily plan, communicating effectively with the suppliers on a regular basis
  • Pre-planned both core and agency resource to meet the forecasted volumes taking into consideration peak periods
  • Leading Transport team - Admin, driver briefs/Debriefs, drivers
  • Rota schedules and holiday bookings, conducting interviews and probation reviews, development plans.

Senior Customer Service/Stock Support

Culina Group-CML
01.2018 - 01.2019
  • All aspects of customer service/stock and supporting the team when required
  • Ensuring smooth operation of both departments
  • General problem solving, investigations and delivery discrepancies
  • Sourcing and conducted interviews for new staff, guidance, and probation review meeting
  • KPI Logging of any staff errors and addressing any within the team, creating development plans
  • Rota planning/holidays ensuring cover at all times throughout both departments
  • Organising staff events.

Customer Service Team Leader

Culina Group- CML
01.2016 - 01.2017
  • All aspects of customer services and accounting responsibilities CDR task allocation - ensure that CDRs are being followed through to conclusion in a timely manner and re-assigning them to the right person if necessary
  • Assisted with shift planning
  • General problem solving, particularly regarding delivery discrepancies
  • Assisted with training of team members
  • Answering calls and dealing with customer queries.

Customer Service Administrator

Culina Group- CML
01.2014 - 01.2016
  • Contacting drivers on delivery updates and reporting
  • Ensuring PODS collected from depot
  • Controlling returns and QC hold, updating customers with deliveries and discrepancies, problem solving and investigations assisting customer with queries
  • Maintained failure log and KPI sheets
  • Liaised with all internal teams within the business regarding customer queries and updating with progress/failure reports
  • Liaising with delivery depots on discrepancies and orders.

Education

High School Diploma -

Oldbury Wells School
Bridgnorth, Shropshire

Skills

BIIAB Level 2 Personal license

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Additional Information

References available on request.

Timeline

Fleet & Operations Compliance Co-Ordinator

AMP Clean Energy
06.2024 - 09.2023

First Line Manager

DHL Supply Chain
01.2024 - Current

Transport Compliance Manager

Agrial Fresh Produce LTD
08.2021 - 11.2022

Transport Co-Ordinator

Culina Group- MMI
03.2020 - 07.2021

Transport Team Leader

Culina Group- CML
01.2019 - 03.2020

Senior Customer Service/Stock Support

Culina Group-CML
01.2018 - 01.2019

Customer Service Team Leader

Culina Group- CML
01.2016 - 01.2017

Customer Service Administrator

Culina Group- CML
01.2014 - 01.2016

Transport Administrator

Datom Civil Engineering LTD
9 2023 - 12.2023

High School Diploma -

Oldbury Wells School
Carl RichardsTransport Management