Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Carla Montrucchio

Berlin

Summary

Psychology-informed Operations and Training Manager with 7+ years of experience driving scalable systems in fast-paced EdTech and remote-first environments. Proven success in optimizing workflows, leading cross-functional teams, and developing psychologically safe, inclusive, and feedback-driven cultures. Adept at process automation, stakeholder engagement, and fostering continuous learning. Multilingual leader with a passion for human-centered operations and mental well-being in the workplace.

Overview

11
11
years of professional experience

Work History

Team Lead Teacher Operations

Babbel GmbH
05.2022 - Current
  • Manage lifecycle of 900+ freelance teachers and 5 FTEs, leading recruitment, onboarding, scheduling, and performance reviews.
  • Cultivated a culture of psychological safety through clear communication, empathy, and feedback frameworks.
  • Championed process automation, reducing operational workload by up to 70%, increasing team productivity and morale.
  • Designed and facilitated workshops on inclusion, feedback culture, and remote team collaboration.
  • Acted as a bridge between cross-functional departments to align goals and reduce friction.

Independent Language Teacher

Various Platforms
04.2014 - 07.2022
  • Delivered customized language training with a focus on learner motivation and cultural competence.
  • Built strong rapport in diverse, multicultural learning contexts.
  • Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
  • Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.

Senior Teacher Trainer

Learnship GmbH
07.2019 - 03.2022
  • Designed and delivered competency-based training modules for 500+ educators across geographies, focusing on inclusive pedagogy and learner engagement.
  • Served as a mentor to new teachers, providing guidance on lesson planning, classroom management, and assessment techniques.
  • Introduced data-backed feedback loops to measure training impact and adjust programs based on evolving team needs.
  • Advocated for professional growth by instilling reflective practice and coaching culture.
  • Enabled smooth change transitions by facilitating resilience workshops during organizational shifts.

Education

Master of Arts - Master’s in Foreign Language Teaching

ICOTEA
Remote
08-2017

Master of Arts - Humanities, Linguistics

Università Degli Studi Di Torino
Turin, Italy
01-2016

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Operations management
  • Relationship building
  • Talent acquisition

Hobbies

Workplace Mental Health | Ballet | Books | Creative Writing | Feedback Cultures | Cross-Cultural Communication

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Team Lead Teacher Operations

Babbel GmbH
05.2022 - Current

Senior Teacher Trainer

Learnship GmbH
07.2019 - 03.2022

Independent Language Teacher

Various Platforms
04.2014 - 07.2022

Master of Arts - Master’s in Foreign Language Teaching

ICOTEA

Master of Arts - Humanities, Linguistics

Università Degli Studi Di Torino

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Carla Montrucchio