Carlin Bunn
SMYRNA
Summary
Dynamic leader with proven expertise in customer service and inventory management honed at Footlocker and Walmart. Excelled in enhancing customer satisfaction and loyalty, while mentoring teams for peak performance. Skilled in innovative merchandising and effective problem-solving, achieving significant improvements in operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Footlocker
10.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees in $1.4, $2.5 and $9.5 million volume stores.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Customer Service Manager
Walmart
07.2015 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and client request to resolution
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Applied Science - Information Technology & Networking
Delaware Technical Community College
Dover, DE05-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Cash management
- Store merchandising
- Shift scheduling
- Employee training
- Recruitment and hiring
- Training and mentoring
Accomplishments
- Supervised team of 70 staff members.
- Increased sales by $400,00 by coaching department managers on new merchandising standards and continue to increase annually.
- Managed a store that exceeded company expectations in every category.
- Recruited 3 successful new managers within one year.
Awards (Footlocker)
District Team of the Quarter
Team Member of the Quarter (Q2 2020 & Q3 2021)
Super Sneaker Award (Leadership, Excellence service, Teamwork, Innovation, community, Integrity)
Obsess Over the Customer 2022
Striper Must Have Award 2024 (Heart, Community, Agility, Accountability)
Always On Never No Award 2024
Timeline
Store Manager
Footlocker
10.2018 - Current
Customer Service Manager
Walmart
07.2015 - 07.2017
Associate of Applied Science - Information Technology & Networking
Delaware Technical Community College
Similar Profiles
Jaedyn Tran-PanyasiriJaedyn Tran-Panyasiri
Retail Sales Associate at FootlockerRetail Sales Associate at Footlocker
Zariah RussellZariah Russell
Sales Associate at FootlockerSales Associate at Footlocker
Alejandro Guillen-GallegoAlejandro Guillen-Gallego
Part Time Salesman at FootlockerPart Time Salesman at Footlocker