Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carlos Martis

Carlos Martis

Helmond

Summary

Experienced customer support representative with 10 years of proven success in effectively handling diverse customer inquiries through various channels such as phone and email. Demonstrates proficiency in problem-solving and active listening, resulting in prompt resolution of customer issues. Committed to delivering exceptional service, building strong customer relationships, and consistently exceeding performance targets.

Overview

17
17
years of professional experience

Work History

Playstation Support Specialist

Foundever/Sitel - Playstation Project
11.2019 - 12.2024
  • Helping customers by phone or email by answering questions, solving problems or complaints

Web design

IMTwente
10.2016 - 10.2017
  • Creating and maintaining websites

IT employee

JethroMeijer.com
01.2015 - 06.2015
  • Repair and maintenance of PC, laptops, tablets and smartphones
  • Inform customers about products and repair status

Customer service employee

KPN Contact
05.2011 - 05.2013
  • Speaking to customers by phone, handling customer requests, solving customer problems

Customer service employee

Cendris / T-Mobile Project
06.2008 - 03.2011
  • Speaking to customers by phone, handling customer requests, solving customer problems

Education

No Degree - Application Developer

ROC
Almelo

Diploma - IT

ROC
Almelo
02-2016

Skills

  • Technical solution analysis
  • Technical guidance
  • Customer support services
  • Client communication
  • Needs assessment
  • Distance troubleshooting

Timeline

Playstation Support Specialist

Foundever/Sitel - Playstation Project
11.2019 - 12.2024

Web design

IMTwente
10.2016 - 10.2017

IT employee

JethroMeijer.com
01.2015 - 06.2015

Customer service employee

KPN Contact
05.2011 - 05.2013

Customer service employee

Cendris / T-Mobile Project
06.2008 - 03.2011

No Degree - Application Developer

ROC

Diploma - IT

ROC
Carlos Martis