Years of experience
Carlos Daniel Giacobbe Umana
Flagship General Store Manager
Hamburg
Profilo professionale
Dedicated and highly motivated Flagship General Store Manager with proven expertise in leading teams and driving store performance.
Experienced in clienteling and building strong, lasting customer relationships to develop a loyal client portfolio.
Strong skills in strategic planning, problem-solving, and delivering exceptional customer service to consistently achieve ambitious sales targets.
Believer in the power of teamwork to drive success and achieve shared
goals.
+39 3518864456
daniel.giacobbe1997@gmail.com
Panoramica
10
10
7
7
Certifications
Esperienza lavorativa
Flagship General Store Manager
Bershka
Hamburg, Germany
10.2025 - ad oggi
- Full management of the flagship store: overseeing daily operations, ensuring strong performance across all departments, and positioning the store as a benchmark in the German market.
- Leadership of a multicultural team of 40: recruiting, training, and developing staff and managers in the store while fostering an inclusive, engaging, and high-performance work environment.
- Execution of commercial and visual merchandising strategies: implementing brand-aligned commercial actions and visual standards to maximize impact and consistency.
- KPI monitoring and optimization: analyzing sales, productivity, and customer satisfaction to drive continuous improvement and support Bershka’s growth in a highly competitive international market.
Store Manager
Gutteridge
Serravalle Scrivia , Italy
03.2025 - 10.2025
- Strategic Store Transformation: Spearheaded a comprehensive revamp of store operations, team structure, and customer experience starting with a deep assessment of internal dynamics and service flows.
- Operational Efficiency: Optimized stockroom logistics to reduce product retrieval times and reinforced cash control through regular audits tracked via a customized monitoring system.
- Clienteling & Service Innovation: Introduced a new client engagement model,including an elevated in-store welcome experience and a VIP lounge-based Clienteling program to build loyalty and exclusivity.
- Team Development & Results: Drove performance through structured daily briefings, coaching, and role-playing, resulting in consistent turnover growth and rising conversion rates despite recurring drops in footfall.
Store Manager
OVS s.p.a.
Genova , Italy
01.2024 - 03.2025
- Comprehensive Store Management: Led a 1,000 sqm flagship store with a team of 17 employees, overseeing all operational aspects including performance analysis, team development, and customer experience.
- KPI Monitoring and Optimization: Consistently tracked key KPIs (turnover, conversion rate, UPT, ATV, AUR) and conducted profitability analysis by product and square meter to optimize collection performance and visual merchandising.
- Team Leadership and Development: Implemented data-driven action plans, provided structured coaching, and set individual goals to empower team members and improve overall performance.
- Cross-Functional Coordination and Results: Managed logistics (stockroom, scheduling, loss prevention, layout compliance) and coordinated with regional teams and HQ functions, achieving steady KPI improvements even during low footfall periods.
Clienteling Coordinator
Balenciaga
Serravalle Scrivia & Sanremo, Italy
02.2021 - 01.2024
- Team Leadership Across Locations: Led a team of 15–20 across two stores (Serravalle Scrivia and Sanremo), implementing innovative clienteling and customer service strategies.
- Award-Winning Performance: Contributed to Serravalle being repeatedly recognized as the top EMEA store for clienteling, while also driving strong results in Sanremo.
- Customer Experience & Team Development: Focused on enhancing customer relationships through targeted team training and motivation, building a service-driven culture.
- Operational Excellence: Oversaw key store operations including invoicing, shipments, and merchandise management, ensuring efficiency and alignment with business goals.
Senior Client Advisor
Burberry
Serravalle Scrivia & Sanremo , Italy
10.2019 - 02.2021
- Top Sales Performance: Consistently ranked among the team’s top performers by combining strong product knowledge with a deep commitment to delivering an exceptional client experience.
- Client-Centered Approach: Specialized in active listening and personalized service, identifying customer needs through thoughtful dialogue and providing tailored recommendations to drive satisfaction and loyalty.
- Mentorship and Team Development: Trained and mentored new Sales Assistants, sharing sales techniques and promoting Burberry’s core values to cultivate a high-performing, customer-focused team.
- Passion-Driven Results: Demonstrated genuine passion for the industry and consistently exceeded client expectations, contributing to both individual success and the overall performance of the store.
Client Advisor
Ralph Lauren
Serravalle Scrivia , Italy
06.2019 - 10.2019
- Customer Engagement: Delivered a premium shopping experience by understanding customer needs, offering tailored styling advice, and building lasting relationships with local and international clientele.
- Product Knowledge & Storytelling: Leveraged deep brand and collection knowledge to communicate product value, heritage, and craftsmanship, enhancing the customer’s emotional connection to the brand.
- Sales Performance: Contributed to the achievement of store targets through proactive cross-selling, upselling, and consistent attention to service excellence.
- Team Collaboration: Supported daily store operations and collaborated with colleagues to maintain floor standards, stock replenishment, and an organized, high-impact visual presentation.
Client Advisor & Stock Keeper
Paul & Shark
Serravalle Scrivia , Italy
05.2018 - 10.2018
- Dual Role Responsibility: Balanced front-of-house customer service with back-of-house stock management, ensuring operational efficiency and seamless support to the sales team.
- Inventory Accuracy: Managed deliveries, stockroom organization, and product replenishment with precision, helping reduce stock discrepancies and improve product availability.
- Customer Service Excellence: Assisted clients with product selection and styling, while promoting the brand’s technical and sustainable features to enhance the shopping experience.
- Visual & Operational Support: Maintained floor presentation standards, supported VM setups, and ensured smooth coordination between stockroom logistics and shopfloor needs.
Istruzione
Fashion Design and Related Disciplines -
E-Campus University
Turin, ItalyCompetenze
- Guest services
- Merchandising expertise
- Solution Optimization
- Loss prevention
- Team Leadership
- Cash register operations
- Client Relationship-Building
- Product promotions
- Inventory control procedures
Languages
Italiano, Spagnolo, Inglese
Risultati conseguiti
Award for Best Clienteling Service from Balenciaga
Certificazioni
- Business Analysis & Process
Management - Investment Risk Management
- Management of Fashion and
Luxury Companies - Fashion as Desing Specialization
- INSIDE LVMH CERTIFICATE
- Operations Management
- ECDL (European Computer Driving
Licence)
Cronologia
Flagship General Store Manager
Bershka
10.2025 - ad oggi
Store Manager
Gutteridge
03.2025 - 10.2025
Store Manager
OVS s.p.a.
01.2024 - 03.2025
Clienteling Coordinator
Balenciaga
02.2021 - 01.2024
Senior Client Advisor
Burberry
10.2019 - 02.2021
Client Advisor
Ralph Lauren
06.2019 - 10.2019
Client Advisor & Stock Keeper
Paul & Shark
05.2018 - 10.2018
Fashion Design and Related Disciplines -
E-Campus University