Carlos Grau
Newark
Summary
Resilient and adaptable professional with 8+ years of experience in customer-facing roles across automotive, food service, and team supervision. Known for a fast-learning mindset, strong work ethic, and the ability to thrive in dynamic environments. Skilled in handling client interactions, managing operational tasks, and supporting team goals with precision and care. Brings a growing foundation in technology and the sharp attention to detail that's essential for managing customer accounts, supporting credit analysis, and ensuring accuracy in financial services. A dependable team player and committed community member, ready to contribute meaningfully to any environment.
Overview
8
8
years of professional experience
Work History
Detailer & Automotive Technician
Rinehimer Body Shop
Newark, DE
03.2025 - Current
- Main Detailer, after completing body work made sure the cars were clean and to standard for the customer
- Learned and adapted quickly to learn many new things in an unfamiliar environment and position
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed body work including diagnoses, disassembly, repair, reassembly and various body and paint work
- Completed full vehicle inspections to check for damage, or other body related issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Parts and Supply Associate
Carmax Autocare Center
Newark, DE
03.2024 - Current
- Running Inventory
- Order and Receive parts
- Communicate with vendors and companies on parts needed and troubeshooting
- organize and distribute parts in a fast paced and stress filled environment
- Consistently keeping up to date with new information on cars, parts, and maintenance in order to best serve customers
- Oversaw the management of supply chain logistcs by leveraging the ERO (Enterprise Resource Optimization) to ensure that there is constant accountability of items, parts, and vehicles
- Managed supp
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Detailing and Inventory Associate
CarMax
11.2021 - Current
- Supervised and interacted with multiple teams in all climates and outdoor conditions to process and satisfy customer needs.
- Given various assignments daily to process, prepare, assist with, clean and maintain the abundance of cars that are traded in, sold and to be sold.
- Attend to special requests from customers which include: detailing, interior/exterior maintenance and repair.
- Utilized technology including computers, cameras and handhelds to assist with tasks to promote and complete unique and everyday tasks.
Office / Customer Service Supervisor
Food Lion
10.2020 - 12.2021
- Supervised, guided and grew a team while providing and ensuring all customer needs were satisfied.
- Oversaw and organized all money that flowed through a business that saw an 18.4% increase in income.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interacted with and attended to an average of 50-150 customers per shift.
- Created, prepared, and delivered reports to various departments.
- Delegated staff to their daily assignments.
- Adapted to ever changing work environments and directed team members in order to accomplish weekly goals.
Deli Associate
Food Lion
08.2019 - 10.2020
- Worked with a team of 2-4 people to prepare and serve various hot and cold produce while satisfying customer requests and orders.
- Trained and taught others in this department while simultaneously enhancing my own abilities.
- Maintained and worked machinery including slicers, fryers and ovens.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Dough Maker, Service Associate
Tortilla Werks
01.2019 - 08.2019
- Helped grow, train and improve quality whilst shortening production time at this startup.
- Developed process improvements to enhance overall work flow.
- Worked at the top of an assembly line creating dough and filling any other positions on the line.
- Documented problems and corrective actions to maintain records.
Service Associate
Wendover Inc
07.2017 - 06.2018
- Followed up with customers to offer additional support and check resolution satisfaction.
- Produced and serviced food ordered by customers.
- Prepared various foods while meeting strict guidelines for cleanliness.
- Multitasked in a fast paced, high stress environment working alongside a team of 3-8 people to meet customer requirements.
Education
Associates - Computer Information Systems
Delaware Technical Community College
07.2017
High School Diploma -
Glasgow High School
06.2016
Skills
- Supervising Teams
- Records Accuracy
- Resource Management
- Performance Goals
- Stocking Understanding
- Java and various software
- Strong work ethic
- Attention to detail
- Problem-solving
- Safety awareness
- Time management
- Replacing parts
- Troubleshooting skills
- Customer service
Timeline
Detailer & Automotive Technician
Rinehimer Body Shop
03.2025 - Current
Parts and Supply Associate
Carmax Autocare Center
03.2024 - Current
Detailing and Inventory Associate
CarMax
11.2021 - Current
Office / Customer Service Supervisor
Food Lion
10.2020 - 12.2021
Deli Associate
Food Lion
08.2019 - 10.2020
Dough Maker, Service Associate
Tortilla Werks
01.2019 - 08.2019
Service Associate
Wendover Inc
07.2017 - 06.2018
High School Diploma -
Glasgow High School
Associates - Computer Information Systems
Delaware Technical Community College