Carmen Geissen
Pfäffikon
Summary
Experienced results-oriented relationship manager, skilled in identifying challenging customer needs and providing effective solutions, with strong track record of increased customer market positioning and loyalty.
Pursuer of opportunities with global and national customers in Biopharma and Chemical Analytical Instrumentation, from Lab to Process.
Empowered by the concept: working with talents to pursue own passion, swift aligner into action of technical expertise with regional sales, driving innovation and growth on winning collaborative platform.
Long distance swimmer – resilience unlocks iron doors.
Overview
18
18
years of professional experience
Work History
Biopharma Relationship Manager
Avantor
08.2021 - 09.2024
- Build long lasting and profitable partnerships with manufacturing customers in the Biopharma industry
- Growth in 3 years from new start to double digit by targeting top 10 customers in the North/South of Italy
Market Manager Global Pharma
Mettler Toledo
04.2019 - 10.2020
- Drive sustainable growth with key business drivers in Pharma manufacturing: data integrity, connectivity, automation
- Implemented go-to-market campaign for main KPIs through the regional hubs, target: 20% yearly increase on revenue
Global Key Account Manager
Analytik Jena AG
07.2016 - 03.2019
- Establishing professional relationships for profitable sales and strategic objectives to 10 specific accounts
- Dual approach: excellent service & trade in to reach KPI on productivity and regulation conformity
- Revenues gain from 14 to 32% in 3 years
European Key Account Manager
Analytik Jena AG
01.2011 - 06.2016
- Fostering new sales regions by coordinating internal and external stakeholders & promoting excellence for KAM
- Design of individualized Total Cost of Ownership Scheme, ensuring ROI in 3-5 years
- Roll out during 'Excellence Days' as advanced partnership program
Project Manager
Analytik Jena AG
01.2009 - 12.2010
- Coordination of project proposals with industries, authorities, research institutions and companies for EU & national funding
- Granted financing for industry-academia project: solid metal analysis
- Financing covered 10% of the project development and ROI in 5 years
Research Scientist
Technical University of Berlin
10.2006 - 02.2008
- Company Overview: Department of Environmental Technology, Environmental Process Engineering
- Cooperation and coordination of projects with Industrial Partners
- Granted financing for industry-academia project: Particulate Matter PM 2.5 in the air of Berlin
- Financing covered project deployment and 15 % of the instrument development
Education
PhD - Department of Environmental Technology, Chair of Environmental Process Engineering
TU Berlin
Dipl.-Chem. -
Academic Senate For Science, Research And Culture Berlin
Skills
- Customer relationship management
- Key account management
- Market analysis
- Data integrity
- Negotiation skills
- Strategic planning
- Data-driven decision making
- Regulatory compliance
Further Education
- 12/2017, Leadership in complex matrix and authority levels, VDI - Verein Deutscher Ingenieure, Hamburg
- 11/2003, Modern Water Instrumental Coupling Techniques, GDCh - German Society of Chemistry - Humboldt University Berlin
Skills
Confidence with Salesforce, SAP C4C and MS-Office Applications.
Hobbies and Interests
Long distance swimmer - Resilience unlocks iron doors
Mission
Empowered by working with talents to pursue own passion
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
Italian
Elementary (A2)
Romanian
Bilingual or Proficient (C2)
Timeline
Biopharma Relationship Manager
Avantor
08.2021 - 09.2024
Market Manager Global Pharma
Mettler Toledo
04.2019 - 10.2020
Global Key Account Manager
Analytik Jena AG
07.2016 - 03.2019
European Key Account Manager
Analytik Jena AG
01.2011 - 06.2016
Project Manager
Analytik Jena AG
01.2009 - 12.2010
Research Scientist
Technical University of Berlin
10.2006 - 02.2008
PhD - Department of Environmental Technology, Chair of Environmental Process Engineering
TU Berlin
Dipl.-Chem. -
Academic Senate For Science, Research And Culture Berlin
Similar Profiles
Umesh SUmesh S
Engineer - ServiceNow Development at AvantorEngineer - ServiceNow Development at Avantor
Breland BurginBreland Burgin
Production Supervisor at AvantorProduction Supervisor at Avantor
GURUPRAKASH KANNANGURUPRAKASH KANNAN
Senior Specialist - Business Analytics at AVANTORSenior Specialist - Business Analytics at AVANTOR