Microsoft Office
Carolina Balbuena
Dental Assistant
Böblingen,BW
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
9
9
years of professional experience
Work History
Dental Assistant
A Family Dentist
4 2023 - 1 2024
- Prepared 15+ patients daily for dental procedures.
- Took and recorded patient medical and dental histories and vital signs, and recorded treatment information in patient records with 100% accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Assisted with routing dental cleanings, surgeries, and other dental procedures.
- I have experience in various dental procedures, including fabricating crowns, pouring impressions, trimming models, and preparing orthodontic equipment.
- I have assisted with a wide range of dental treatments, such as extractions, impactions, fillings, implants, local anesthesia, suture placements/removal, and biopsies.
- I have assisted with a wide range of dental procedures, such as. the removal of perio-packs, matrix bands, and wedges.
- Created dental impressions used for diagnostics, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Effectively managed the process of taking and pouring alginate impressions, maintaining a turnaround time of less than 15 minutes per patient, and contributing to a streamlined workflow for the dental team.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Organized and utilized various dental materials during procedures, including cement, amalgam, composite, and impression materials.
- Conducted periodontal charting on a biweekly basis, accurately documenting the progression of gum disease for 50+ patients, leading to timely intervention and improved oral health outcomes.
- Demonstrated knowledge of what constitutes as confidential information and skill in maintaining confidentiality with regard to sensitive patient, faculty, and staff information.
- Exposed, developed and mounted dental x-rays.
- Maintained a positive work environment, optimizing patient comfort and safety.
- Promoted sustainable oral health and educated patients on procedures and at-home care.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Monitored patient comfort and safety during dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels, and placing and expediting orders for supplies.
- I have ensured the functionality and safety of X-ray equipment through regular cleaning and maintenance.
Key Holder Supervisor
Marshalls Store
12.2022 - 09.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Beauty & Fragrance Advisor
Acosta Sales Co, Inc.
05.2019 - 12.2020
- Became a go-to resource for both colleagues and customers due to a comprehensive understanding of fragrance products, notes, and ingredients.
- Assisted in inventory management tasks, leading to accurate stock levels and efficient re-ordering processes.
- Assisted in planning and executing successful promotional events that drove foot traffic into the store while creating excitement around featured products or brands.
- Achieved top-ranking customer service scores by consistently delivering a friendly, informative, and attentive experience.
- Resolved customer concerns promptly and professionally, resulting in increased repeat business.
- Explained and demonstrated use of cosmetics through actual application.
- Utilized advanced knowledge of skincare and beauty products to provide individualized advice to customers.
- Created and maintained relationships and loyalty with customers through personal interaction.
- Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted fellow associates with daily operations to ensure optimal productivity.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Electronics Sales Representative
United States Sales Corporation
10.2017 - 12.2020
- Maintained the sales floor in accordance with company policies and procedures by properly handling returns, arranging and organizing merchandise, and identifying damages.
- Providing customer service by acknowledging the customer and their needs, assisting with purchasing decisions, locating items, resolving issues, and promoting products and services.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Assisted the customers with questions regarding tablets, laptops, computers, game systems, TVs, and other electronic device purchases.
- Demonstrated current knowledge of special savings, sales, promotions, and other offerings to enhance customer support.
- Maintained inventory of the sales floor.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Computed purchases, received, and processed cash or credit payment.
Dental Assistant
Daniel Vasquez, DDS & Associates
06.2019 - 04.2020
- Monitored dental supplies and equipment inventory and made orders, achieving a 20% reduction in expenses by discovering new suppliers.
- Prepared 8 patients daily to undergo dental procedures and assisted the dentist with sterilizing instruments, setting up instrument trays, and preparing materials.
- Promptly cleaned, sterilized, and packaged instruments according to stringent American Dental Association standards.
- Effectively managed office schedules and calendars to coordinate administrative planning and execution in a timely and accurate manner.
- Helped evaluate and perform treatments for over 500 patients.
- Kept records updated and accurate with patient personal, insurance, and dental history information.
- Scheduled appointments and sent appointment reminders using scheduling software, filled in insurance documents, prepared bills, and received payments for dental services.
- Effectively managed all front desk tasks to ensure proper office workflow.
- Calmly handled heavy phone and waiting room volumes.
- Demonstrated positive work ethic and a commitment to working collaboratively with office staff.
Front Pharmacy Clerk
OptumRX
11.2018 - 06.2019
- Answer inquiries regarding prescription refills, insurance claims, and product inventory.
- Assisted pharmacists with medication orders, customer inquiries, and inventory management.
- Developed strong customer service skills to assist in answering questions, resolving customer issues, and promoting pharmacy products.
- Processed customer payments for prescription medication and other products.
- Performed administrative duties, including filing, data entry, and telephone support.
- Handled incoming and outgoing prescription orders with accuracy and efficiency.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Prepared medication labels with item name and quantity.
- Provided filled prescriptions to customers, including medication information sheets, and coordinated consults.
- Greeted customers and helped them locate merchandise.
Sales Associate
Marine Corps Exchange
01.2015 - 01.2017
- Proactively interacted with customers to recommend products that best suit their tastes, interests, and needs, achieving a high level of customer satisfaction.
- Shared advice with customers on current trends, products, and new promotions; suggesting alternative products, complimentary pieces, and styling ideas based on the customer's personal style and interest.
- Worked collaboratively with a team of other sales associates to achieve the department's monthly, quarterly, and yearly sales goals.
- Trained new sales associates on new products and point-of-sale technology.
- Maintained organized and presentable merchandise to drive continuous sales.
- Performed general store upkeep during store hours and after closing, including cleaning messes, organizing shelves, and restocking items.
- Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions.
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
Education
Transformative Dental CE -
The MOD Institute
Charleston, SCundefined
Academy for Dental Assistants
St. Petersburg, FLundefined
MedCerts
Skills
Clinical Support
Patient Relations
Patient Scheduling
Impression Taking Skills
Team Collaboration
Dental office administration
Strong manual dexterity
Cross-Training Capabilities
Professionalism and Etiquette
Multitasking Abilities
Time Management
Teamwork and Collaboration
Software
Adobe Pro
Dentrix
Eaglesoft
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Key Holder Supervisor
Marshalls Store
12.2022 - 09.2023
Dental Assistant
Daniel Vasquez, DDS & Associates
06.2019 - 04.2020
Beauty & Fragrance Advisor
Acosta Sales Co, Inc.
05.2019 - 12.2020
Front Pharmacy Clerk
OptumRX
11.2018 - 06.2019
Electronics Sales Representative
United States Sales Corporation
10.2017 - 12.2020
Sales Associate
Marine Corps Exchange
01.2015 - 01.2017
Dental Assistant
A Family Dentist
4 2023 - 1 2024
Transformative Dental CE -
The MOD Institute
undefined
Academy for Dental Assistants
undefined
MedCerts
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