Carsten Koppelmann

• Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Completed routine and complex account updates to resolve problems.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Analyzed financial data and generated accurate, insightful reports for management.

• Assisted senior account executives with daily tasks, streamlining processes and improving overall team efficiency.
• Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Completed routine and complex account updates to resolve problems.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Reviewed account activity to assess financial status and evaluate discrepancies.

Return to Germany and start of job search

• Vendor Central
• Coop Agreement
• Dispute Management
• Investigation of disputed invoices.
• Address and VAT - Edit errors/changes in the system.
• Execution of complex calculations for billing.
• Highlighting and discussing problems with external teams.
• Providing growth ideas for process standardization and automation through JDI, Kaizen projects.

• Collect, analyze, and process financial market data from various data sources and into the database utilized by the team. Ensure the integrity of the company's financial market information. Complete, timely, and accurate database. Accurate and reliable data for the client.
• Audit Resolutions/fix and recommendations for market-specific guidelines. Audit resolution sign-off. Creation and refinement of market-specific guides. Accurate and reliable data for the client.
• Provide accurate and reliable demographic and statistical financial market data to the internal database and to internal/external clientele. Focus on ensuring the integrity of the company's financial market information. Fulfill the research/analytical/market study needs required/requested by the external clients in order to procure and retain future and current business. Support clients on data queries. The job also involves reporting and maintaining records of work done.
• Execution of quality control and refresher training, training, and coaching.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Visited 52 different countries.
• Migrated to the Philippines at the end of the trip

• Infanteristischer Objektschutz der Luftwaffe
• Air Force Infantry Object Protection