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Associate Principal Engineer

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Enthusiastic and reliable professional with experience in customer service, a classroom environment, and youth gymnastics coaching. Skilled at working with children in a fun, safe, and supportive environment. Strong communicator with a passion for helping kids grow, learn, and build confidence.

Dynamic customer service professional with experience at Royal Farms, adept at enhancing customer satisfaction through effective problem-solving and active listening. Proven ability to increase customer retention by building strong relationships and utilizing call center software for efficient issue resolution. Committed to ongoing professional development and team collaboration.

At Bakers Delight, I excelled in enhancing customer satisfaction and exceeding sales targets through effective complaint handling and upselling, showcasing my problem-solving abilities and product knowledge.

My collaborative spirit and empathy significantly contributed to team development and training. I work best when surrounded by an experienced and friendly team that are willing to teach me everything there is to know about the job, I am a hard worker who is motivated to get things done and learn how things work.

Proven Customer Service Employee at Dairy Queen Grill & Chill, adept in complaint handling and staff training, significantly enhanced customer satisfaction. Skilled in managing high call volumes and maintaining patience, I excel in empathetic client interactions and efficient issue resolution, ensuring high-quality service standards.

Proven in enhancing customer satisfaction at City of El Paso Zoo, I leveraged complaint handling and empathy to reduce complaints significantly. Mentored staff, improving productivity and service levels. Skilled in problem-solving and customer relations, my approach led to noticeable improvements in customer experiences across roles, demonstrating a commitment to excellence and teamwork.

CASSANDRA FOSNAUGHT

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Customer Service Employee

ROTC Cadet

Volunteer

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Bachelor of Science - Accounting

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Customer Service Employee

ROTC Cadet

Volunteer

Bachelor of Science - Accounting

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