Catarina Reino
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Pret A Manger. Skilled in safe food handling and problem-solving, I consistently improved service quality and efficiency. My professional appearance and customer service focus led to positive feedback and increased repeat business, showcasing my ability to multitask effectively in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Food Waiter
Kanaan
2023.03 - 2023.10
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Balanced cash registers at the end of shifts, verifying accuracy for daily financial reports.
- Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.
Barista
Camon
2022.03 - 2022.11
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
Ole & Steen
2019.02 - 2020.02
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Front of House Staff Member
Pret A Manger
2018.09 - 2019.01
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Kitchen Staff Member
Pret A Manger
2018.04 - 2018.09
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Gelato Maker
Amorino
2017.09 - 2018.04
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Conducted regular equipment maintenance checks, preventing downtime due to malfunctions or repairs.
- Ensured proper storage of ingredients and finished products to preserve freshness and quality standards.
Wait Staff Member
Ping Pong Dimsum
2017.02 - 2017.09
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Education
Master of Science - Political Economy
ISCTE
2001.04 -
Bachelor of Science - Criminology
City University of London
2001.04 -
Skills
Professional Appearance
Allergy awareness
Customer service focus
Food safety understanding
Strong multitasking
Cleanliness
Safe Food Handling
Problem-solving abilities
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Food Waiter
Kanaan
2023.03 - 2023.10
Barista
Camon
2022.03 - 2022.11
Barista
Ole & Steen
2019.02 - 2020.02
Front of House Staff Member
Pret A Manger
2018.09 - 2019.01
Kitchen Staff Member
Pret A Manger
2018.04 - 2018.09
Gelato Maker
Amorino
2017.09 - 2018.04
Wait Staff Member
Ping Pong Dimsum
2017.02 - 2017.09
Master of Science - Political Economy
ISCTE
2001.04 -
Bachelor of Science - Criminology
City University of London
2001.04 -