Catherine MBATI
Champigny-sur-Marne
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Doehler Dry Ingredient Solutions
05.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Assistant Branch Manager/Assistant Manager - Key Accounts
AAF LA PROVIDENCE (SAMSIC GROUP)
10.2020 - 04.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Front Desk Manager
Royal Regency Hotel
08.2018 - 09.2020
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
Guest Relations Hostess
Société D'Exploitation De La Tour Eiffel
06.2015 - 07.2018
Education
No Degree - Training in Consulting And Administrative Manageme
OPEN FORMATION
Paris09.2017
Master of Science - Marketing And International Business Management
INSEEC
Paris03.2017
Bachelor of Science - International Business Management InHotel&tourism
Académie Internationale De Management
Paris11.2012
High School Diploma -
Butere Girls High School Kenya
Kenya11.2005
Skills
- Client Relationship Building
- Business Development
- Data-driven decision-making
- Territory Management
- Multitasking Abilities
- Decision-Making
- Contract Negotiation
- Organizational Skills
- Excellent Communication
- Analytical Thinking
- Adaptability and Flexibility
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Key Account Manager
Doehler Dry Ingredient Solutions
05.2022 - Current
Assistant Branch Manager/Assistant Manager - Key Accounts
AAF LA PROVIDENCE (SAMSIC GROUP)
10.2020 - 04.2022
Front Desk Manager
Royal Regency Hotel
08.2018 - 09.2020
Guest Relations Hostess
Société D'Exploitation De La Tour Eiffel
06.2015 - 07.2018
No Degree - Training in Consulting And Administrative Manageme
OPEN FORMATION
Master of Science - Marketing And International Business Management
INSEEC
Bachelor of Science - International Business Management InHotel&tourism
Académie Internationale De Management
High School Diploma -
Butere Girls High School Kenya
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