Catheryn Kamasaka
Leubsdorf
Summary
- Experienced banking with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
- Proficient in time management. Providing professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
- I have the ability to manage multiple tasks in a pressured environment with evolvingrequirements equipped with solid interpersonal, paining and organizing skills with a focus on customer service for both internal and external clients.
- Applying my knowledge gained during my studies in actual practice in the areas of finance,accounting ,controlling and audit in an environment which provides me with opportunity to grow into a lifetime career in any of those fields.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Bank Teller
Stanbic Bank
03.2015 - 04.2018
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Customer Service Representative
Centenary Bank Uganda
12.2014 - 02.2015
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Arts - Accounting
Makerere University
Uganda 04.2001 -
High School Diploma -
Bweranyangi Girls Secondary School
Bushenyi , Uganda 04.2001 -
Skills
Data inputting
Financial Transactions
Customer Needs Assessment
Financial software
Deposit and withdrawal management
Customer Relationship Management (CRM)
Complaint resolution
Scheduling
Product Knowledge
Data Collection
Data Entry
Product and service solutions
Timeline
Bank Teller
Stanbic Bank
03.2015 - 04.2018
Customer Service Representative
Centenary Bank Uganda
12.2014 - 02.2015
Bachelor of Arts - Accounting
Makerere University
04.2001 -
High School Diploma -
Bweranyangi Girls Secondary School
04.2001 -