Multi-talented and effective Program Specialist equipped with team leadership in Human Resource management and delivering successful strategies for maximizing personnel retention, employee engagement, productivity, and well-being. Results-oriented and collaborative professional bringing expertise in strategic brand management, communications, and employee relations. Detail-oriented, attentive listener and decisive leader.
Overview
22
22
years of professional experience
Work History
MANAGEMENT PROGRAM SPECIALIST - HR DEPARTMENT
United States Army Garisson Stuttgart
Boeblingen, Baden-Württemberg
06.2017 - Current
Organize learning and development programs
Host recruitment events
Maintain HR procedures that comply with labor regulations
Review departmental budgets
Analyze market data to inform strategic decisions
Liaise between different departments to ensure cohesive business operations
Design and implement company policies that promote a healthy work environment
Coordinate projects from conception to completion, ensuring timely delivery
Develop creative presentations, projects proposals, trend reports, kitted assets, and product data sheets
Develop and implement strategic plans to enhance operational performance
Lead training sessions to enhance team skills and knowledge base
Develop and implement processes and procedures to verify efficiency and consistency in operations
Lead teams of project managers and other team members to facilitate smooth and timely projects
Draft reports to inform senior decision-makers and guide operational strategy.
Hands-on experience with Human Resources Management Software (including payroll systems)
RECORDS MANAGER
United States Army Garisson Stuttgart
Boeblingen, Baden-Wuertemberg
11.2016 - 05.2017
Prepared reports on the status of documents, including pending actions or issues requiring attention
Trained new employees on proper document handling, storage, and disposal procedures
Ensured all electronic files were properly named, tagged, and indexed for easy searchability
Assisted in the migration of paper records to digital format, ensuring accuracy and data integrity
Coordinated with different departments to ensure timely flow of information and documents
Created backup copies of critical documents to prevent data loss in case of emergencies
Conducted regular audits of document inventory to identify and rectify any discrepancies
Monitored inventory of office supplies related to document creation, storage, and maintenance
Utilized document management software to categorize, store, and manage files efficiently
Reduced clutter by identifying outdated files for secure disposal or archiving
Developed and implemented document management policies to ensure compliance with industry standards
Organized and maintained physical and digital document filing systems for easy access and retrieval
Participated in meetings to discuss improvements or changes in document management practices
Moved old and outdated files to inactive storage as dictated by protocol
Monitored industry regulations to help keep company records in compliance.
ADMINISTRATIVE OFFICER
Eisenmann Anlagebau GmbH Co.& KG.
Holzgerlingen, Baden-Wuertemberg
06.2014 - 09.2016
Developed and maintained complex confidential files
Analyzed workflow, recordkeeping, and data processing to find potential improvements
Tracked, received, and reconciled material orders
Processed correspondence, documents, and reports to support clerical staff
Handled general office tasks, independently completing a variety of basic and routine clerical and secretarial work
Reviewed contracts and procedural guidelines to provide insight or verify accuracy
Safeguarded corporate data by adhering to strict information confidentiality protocols
Documented SOPs and company policies in alignment with ISO regulations
Increased productivity with well-coordinated office workflow and strategic task delegation
Represented the company at workshops, trade events, and meetings.
ADMINISTRATIVE SUPPORT SPECIALIST
My-Labadi, Tübingen
Tuebingen, Baden-Wuertemberg
06.2011 - 09.2013
Operated standard office equipment such as printers, copiers, and fax machines
Assisted in onboarding new employees by organizing orientation materials
Distributed incoming mail and prepared outgoing mail for dispatch
Provided customer service by addressing concerns and offering solutions
Searched multiple sources to locate desired information
Updated office calendar with new meetings, events, and appointments to avoid overbooking
Handled general office tasks, independently completing a variety of basic and routine clerical and secretarial work
Set up and maintained filing systems and basic databases.
ACCOUNTING OFFICER
Tausi Safaris
Tuebingen, Baden-Wuertemberg
01.2008 - 01.2009
Analyzed financial statements to ensure accuracy and compliance with laws and regulations
Reviewed contracts and agreements for financial implications that could affect the company's budgets
Utilized knowledge of local, state, and federal tax regulations in advising clients or employers on tax strategies
Calculated insurance premiums and tax liabilities by auditing payroll records and personnel files
Streamlined accounting processes by identifying inefficiencies and recommending solutions.
SALES AND MARKETING
Kariokor Honey Point Nairobi
Nairobi, Nairobi
01.2003 - 01.2005
Worked closely with sales and marketing teams on events, targeted ads, and campaign development
Consulted with sales and marketing team members to understand the product or service being promoted
Trained, coached, and motivated sales and marketing staff to continuously exceed objectives
Built sales and marketing plans for targeted districts within defined territories
Developed marketing plans and strategies to increase potential clients and sales
Assisted the sales team with email best practices and content creation for outbound email sequences relating to marketing campaigns.
Education
MBA - General Management
EURO-FH University of Applied Sciences
Hamburg, Germany
04.2025
BACHELOR - INTERNATIONAL BUSINESS ADMINISTRATION - HUMAN RESOURCES
EURO-FH University of Applied Sciences
10.2020
BACHELOR OF ARTS - MARKETING AND PERSONELL
Ostfalia University of Applied Sciences
Wolfsburg, Germany
TOURISM MANAGEMENT -
ILS-University of Applied Sciences
STUDIUM BUSINESS MANAGEMENT - INTERNATIONALESMARKETING, MARKEN UND MEDIEN
EC Europa Campus
TECHNICAL COLLEGE ENTRANCE QUALIFICATION - COMMERCIAL
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA