Cécile HUMMEL
Sartrouville
Summary
Dynamic Customer Service Supervisor leading with empathy and patience. Extremely customer oriented. Enhanced customer satisfaction through effective issue resolution and cross-functional collaboration. Multi Task and organized. Setting and manage priorities.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
TE Connectivity
10.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
AD&M Sales Coordinator
TE Connectivity
01.2006 - 09.2018
- Maintained accurate records of all sales activities, including contracts, , quotes, follow-ups, booking, quality, payment issue and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships
Sales Coordinator
TE Connectivity
05.2000 - 01.2006
- forecast management
- quote
- booking orders
- delivery follow up
- Achieved sales goals by cultivating and securing new customer relationships.
Education
M.D. - International Business For English & German Scope
University
Cergy Pontoise09-1999
High School Diploma -
High School
Sartrouville05-1994
Skills
- AIRSUPPLY
- EDI
- VMI
- Sales Force
- Tesog Key User
- SAP / FIORI
Hobbit
Sport : cardio, running,
Animals : apply to volunteer at a center that takes care in abandoned animals
Languages
English
Upper intermediate (B2)
German
Elementary (A2)
French
Bilingual or Proficient (C2)
Timeline
Customer Service Supervisor
TE Connectivity
10.2018 - Current
AD&M Sales Coordinator
TE Connectivity
01.2006 - 09.2018
Sales Coordinator
TE Connectivity
05.2000 - 01.2006
M.D. - International Business For English & German Scope
University
High School Diploma -
High School
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