Sofica Szabo
Bukarest
Summary
Adept at managing high-stakes situations, I leveraged problem-solving skills and customer support expertise at Blue Point to enhance client satisfaction and resolve complex issues. My proficiency in data entry and ability to maintain professionalism under pressure led to significant improvements in call center performance metrics. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Blue Point
10.2022 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Medical Interpreter
United Language Group
06.2020 - 08.2022
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Call Center Representative
Sanador
03.2016 - 04.2020
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Education
Bachelor of Arts - English Language And Literature
University Spiru Haret
Bukarest06.2015
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
Languages
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Intermediate (B1)
Romanian
Bilingual or Proficient (C2)
Certification
Certified Interpreter and Translator for English and French Languages
Timeline
Call Center Representative
Blue Point
10.2022 - 07.2024
Medical Interpreter
United Language Group
06.2020 - 08.2022
Call Center Representative
Sanador
03.2016 - 04.2020
Bachelor of Arts - English Language And Literature
University Spiru Haret
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