Celina Klaas
Velbert
Summary
Proven leader with extensive experience at Detlev Louis Motorradvertriebs MbH, adept in customer service and store operations. Excelled in mentoring staff and boosting sales revenue, demonstrating exceptional problem-solving and multitasking skills. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a commitment to excellence and results.
Overview
10
10
years of professional experience
Work History
Store Manager
Detlev Louis Motorradvertriebs MbH
2023.11 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Saleswoman
Detlev Louis Motorradvertriebs MbH
2021.02 - 2023.10
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
- Mentored junior sales staff members, sharing best practices to help them achieve success in their roles quickly.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Maximized profits through effective negotiation tactics during the closing process.
Trainee
Detlev Louis Motorradvertriebs MbH
2018.08 - 2021.01
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Trainee Carpenter
Knoche
2015.08 - 2018.07
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Internship
Familien Reitschule
2014.08 - 2015.07
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
Gesamtschule Barmen
Barmen07.2014
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Store operations
Motorcycling
Motorcycling is the act of riding a motorcycle for transportation, sport, or recreation. It has evolved into a popular mode of travel and a passionate hobby for me.
Timeline
Store Manager
Detlev Louis Motorradvertriebs MbH
2023.11 - Current
Retail Saleswoman
Detlev Louis Motorradvertriebs MbH
2021.02 - 2023.10
Trainee
Detlev Louis Motorradvertriebs MbH
2018.08 - 2021.01
Trainee Carpenter
Knoche
2015.08 - 2018.07
Internship
Familien Reitschule
2014.08 - 2015.07
High School Diploma -
Gesamtschule Barmen
Similar Profiles
David K CooperDavid K Cooper
Project Engineer at MBH PowerProject Engineer at MBH Power
Brent HarbinBrent Harbin
Owner/ Excavator Operator at MBH Services LLCOwner/ Excavator Operator at MBH Services LLC
Vittoria RICCARDIVittoria RICCARDI
Project Manager at Ambero Consulting Gesellschaft mbHProject Manager at Ambero Consulting Gesellschaft mbH