Cetin Erdem
Client Relations Specialist
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
Certificates
5
5
Languages
Work History
Louis Vuitton
Expert Client Advisor
- Assisted customers with product selection based on individual needs and preferences.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
TOGG - Istanbul
User Value Delivery
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Khan Media
Communication Assistant
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
World Experience Campus
Program Manager
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Designed and developed programs and projects for dissemination to personnel.
- Developed and maintained logistics workflows, procedures and reports.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Marmara University
Advertisement Department Assistant
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Arts - Public Relations And Publicity
Marmara University
Istanbul 04.2001 -
International Events Music & Entertainment Studies
Fontys University of Applied Sciences
Netherlands 04.2001 -
Skills
IT Management
Certification
Google IT Support
Timeline
Google IT Support
04-2024
IBM IT Support Professional
04-2024
Google Digital Marketing
03-2023
Google Project Management
09-2022
Bachelor of Arts - Public Relations And Publicity
Marmara University
04.2001 -
International Events Music & Entertainment Studies
Fontys University of Applied Sciences
04.2001 -
Louis Vuitton
Expert Client Advisor
TOGG - Istanbul
User Value Delivery
Khan Media
Communication Assistant
World Experience Campus
Program Manager
Marmara University
Advertisement Department Assistant
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