Chandresh Hegde

PwC Global - CTO Office Azure Cloud Engineering Team

Solution Architect (Manager) | Apr 2024 – Present

• Contribute as part of PwC's Global (CTO Office) Azure Cloud Engineering team based in US, designing managed platform services used by 150+ PwC network firms worldwide to build and host business-critical applications.
• Designed and implemented key platform components including Disaster Recovery solutions , Azure Kubernetes Service (AKS) to ensure security and compliance.
• Supported the development of the platform's logging framework and Sandbox environment , improving observability and enabling secure innovation.
• Collaborate with fellow team architects, Microsoft architects, security and compliance teams, applying SAFe (Scaled Agile Framework) to deliver secure, scalable cloud solutions.
• Create High Level Diagrams, System Architecture Diagrams, SOPs and member of Global Design Review Board for global solution approvals.

PwC Germany - Cloud & Infrastructure

Solution Architect (Manager) | Jan 2021 – Mar 2024

• Delivered Azure cloud solutions for PwC Germany, enabling scalable, secure and compliant application deployments for business teams and developers.
• Partnered with fellow architects, project managers, service managers, compliance and operations teams to deliver cloud architectures aligned with business goals and regulatory requirements.
• Enabled cloud adoption and modernization initiatives, driving operational efficiency, cost optimization and digital transformation.

PwC Global - Google Workspace Team

Solution Architect (Manager) | Oct 2019 – Dec 2020

• Supported global administration along with PwC US based team and engineering of Google Workspace for 300,000+ PwC users across 150+ countries.
• Collaborated with Google Engineers to resolve critical platform issues and enhance PwC's global collaboration capabilities.
• Contributed to global security and compliance configurations for the Workspace environment.

PwC Germany - Email & Groupware

Solution Architect – (Manager) | Jan 2017 – Sept 2019

• Co-led the technical workstreams for migrating multiple PwC firms (The Netherlands, Turkey, Austria, Germany, Belgium) from IBM Notes Domino to Google Workspace, reducing datacenter footprint and enhancing collaboration.
• Developed PoCs, tested security controls and documented SOPs to support a secure and seamless transition.

Client: Daimler AG (Mercedes)| Stuttgart, Germany | Dec 2013 – Dec 2016

• Advised Daimler AG on IT infrastructure transformation, acting as a Provider Service Manager and solution delivery lead for the IBM Domino Operations function, managing hybrid onsite-offshore teams to drive operational excellence.
• Led strategic initiatives to modernize Daimler's Domino infrastructure, including datacenter transformation , P2V migration , and automation of core processes, delivering improved system resilience and cost optimization.
• Defined service delivery models aligned with Daimler's ITIL-based operational framework, ensuring adherence to SLAs, KPIs and compliance standards and enhancing service stability across business units.
• Designed and governed migration strategies, architecture frameworks and SOPs , enabling seamless service transitions and operational continuity during infrastructure transformation projects.
• Provided thought leadership in troubleshooting and optimizing Domino server, application and mail platforms, enhancing service availability and user productivity.
• Acted as a strategic partner to Daimler's IT Service Management, aligning technology roadmaps with operational goals while ensuring risk mitigation and regulatory compliance.

Client: Viterra Inc | Bengaluru, India | Jul 2011 – Nov 2013

• Managed offshore service delivery for IBM Domino and Microsoft Exchange hybrid environments, ensuring secure user administration, platform stability and IT service continuity.
• Led infrastructure modernization initiatives including P2V migrations , mail server deployments, and performance optimization, improving operational efficiency and reducing costs.
• Strengthened platform resilience through Disaster Recovery (DR) drills , backup solutions and security implementations.
• Participated in Change Advisory Board (CAB) and risk governance forums, driving proactive infrastructure improvements and service stability.

Client: Société Générale SA | India | Jun 2011 – Aug 2007

• Managed Domino Server Operations and User Administration, ensuring stability and performance of enterprise messaging infrastructure.
• Led service operations covering monitoring, patching, disaster recovery and performance optimization aligned with ITIL best practices.
• Contributed to Lotus Domino upgrade and platform resilience initiatives, minimizing business disruption during critical migrations.

Client: Thames Water Ltd | India | Jun 2011 – Aug 2007 & Aug 2007 – Jul 2009

• Co-led the design and deployment of a new Domino infrastructure with high availability and disaster recovery (DR) capabilities , strengthening business continuity.
• Optimized cluster environments and replication strategies to enhance messaging performance and scalability.
• Led seamless user mail migrations, improving infrastructure efficiency and service availability.
• Developed and enforced Domino security policies, ensuring compliance and data protection.

Client: Kohl's Corporation | USA | Aug 2007 – Jul 2009

• Led service transition at the client site in the USA, delivering smooth knowledge transfer and operational continuity during offshore transition.
• Developed transition frameworks and technical documentation, enabling scalable offshore support models and service excellence.
• Provided technical leadership for troubleshooting, capacity planning, and Domino operations management in a global delivery environment.

Key Impact Across Clients:

• Delivered high availability messaging solutions and infrastructure modernization for enterprise clients across banking, retail and utilities sectors.
• Demonstrated leadership in service transition, platform optimization and operational governance , ensuring compliance and alignment with business needs.
• Strengthened offshore service delivery, enabling global support for critical IT operations.

• Led performance and functional testing for Linksys networking products, identifying product defects and collaborating with engineering teams to drive timely resolutions.
• Worked extensively with wired and wireless networking devices (routers, access points, adapters), ensuring optimal product performance and customer satisfaction.
• Designed and configured test network environments, implementing routing, NAT and wireless security controls to validate infrastructure resilience and functionality.
• Drove team capability development by mentoring new hires, conducting technical training sessions and enhancing testing competencies to improve overall team performance.