Chang Chen
Wilmington
Summary
Occupancy planning professional with 7+ years of experience delivering space planning and utilization solutions for leading corporate clients. Skilled and AutoCAD test fits, utilization studies, and multiple space Management systems. Proven ability to provide strategic occupancy recommendations that optimize workplace efficiency and support organizational objective. Skilled in working under pressure and adapting to new situations. An individual who embraces diversity through fluency in English, Mandarin, and Fuzhou dialect.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Occupancy Planner
Jones Lang LaSalle Inc.
Wilmington
05.2018 - Current
- Space utilization and planning: Analyzing how office and building space is being used by client, identifying underutilized area, and developing strategies to optimize space efficiency. This involves tracking occupancy planning data, usage patterns, and space allocation across facilities
- Data analysis and reporting: Collecting and analyzing occupancy metrics, generating reports on space utilization trends, and providing insight that informs real estate portfolio decisions. This helps client understand their actual space need versus what they're paying for.
- Strategic recommendations: Working with clients to develop occupancy strategies that align with their business objectives, whether that's reducing real estate costs, improving employee experience, or supporting hybrid work models.
- Collaboration: Partnering with other JLL team like workplace strategy, facility management, and project management to implement occupancy plans and space configuration.
- Technology and tools: Using workplace management software, space planning tools, and data analytics platform to track occupancy in real-time and forecast future space requirements.
Part-time Mural Painter
Mural Painting
Branchburg
08.2017 - Current
- Create projects by prepping sites and completing tasks in line with customer specifications and requirements.
- Exhibit creative processing skills by gathering information from the client, selecting images that correspond to the customer's needs/wants, and preparing a presentation for the client to make the final decision to ensure customer satisfaction.
- Display creativity and flexibility by painting scenic backgrounds and murals for M&U International to ensure project completion.
Customer Service Representative
M&U International
Branchburg
06.2017 - 05.2018
- Accounted for processing orders and proper follow-up for any shipment issues or pre-shipment matters to ensure productivity.
- Politely answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Junior Interior Designer Intern
Busybee Design
Philadelphia
02.2017 - 05.2017
- Successfully developed and implemented project design documents and presentations for clients to seek construction approval.
- Led the project’s interior design across conceptual, schematic, design development, and construction document phases.
- Collaborated and coordinated with clients to determine architectural preferences to meet overall budget and design goals.
Sales Agent
American Income Life
Blue Bell
11.2016 - 01.2017
- Utilized in-depth product knowledge of life insurance to upsell and communicate with potential clients effectively.
- Assisted Union Members by explaining their union benefits and demonstrating new benefits that might complement their needs.
- Efficiently researched insurance packages and investment options to generate client recommendations.
Restaurant Manager
Ruby Buffet
Philadelphia
06.2014 - 11.2016
- Quickly identified problem situations and skillfully resolved incidents to extreme restaurant volume of 500+ customers per day.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Strategically developed effective restaurant marketing plans to increase sales and profits while managing costs.
Design Associate
La-Z-Boy Furniture Gallery
Newark
01.2015 - 07.2015
- Successfully developed design deliverables that elevated differentiated and functioned on-brand and on-strategy.
- Obtained approval of concept designs and creative ideas by submitting rough drafts to management or client.
- Collaborated with vendors to align style consistency with other marketing materials to ensure operational efficiency.
Facilities Planning Intern
Independence Blue Cross
Philadelphia
06.2013 - 05.2014
- Communicated with employees across various departments and levels of the company to ensure that all facility floor layouts are accurate.
- Assisted manager with multiple projects and processes to ensure that optimal performance results are obtained.
- Organized material library to achieve efficiency and maintained communication with vendors to ensure all samples were current.
Education
Bachelor of Arts - Interior Design
Moore College of Art & Design
Philadelphia, PASkills
- Occupancy Planning
- Customer Service
- AutoCAD
- Adobe Photoshop
- Microsoft Office: Excel, PowerPoint, and Word
- OfficeSpace
- FMS
- PlanOn
- GoSpace
Timeline
Occupancy Planner
Jones Lang LaSalle Inc.
05.2018 - Current
Part-time Mural Painter
Mural Painting
08.2017 - Current
Customer Service Representative
M&U International
06.2017 - 05.2018
Junior Interior Designer Intern
Busybee Design
02.2017 - 05.2017
Sales Agent
American Income Life
11.2016 - 01.2017
Design Associate
La-Z-Boy Furniture Gallery
01.2015 - 07.2015
Restaurant Manager
Ruby Buffet
06.2014 - 11.2016
Facilities Planning Intern
Independence Blue Cross
06.2013 - 05.2014
Bachelor of Arts - Interior Design
Moore College of Art & Design