Chantale Schachtler
Amt Creuzburg OT Mihla
Summary
Dynamic Sales Assistant with proven expertise in customer service and sales enhancement, honed at AIDA Cruises. Excelled in upselling, boosting store revenue, and fostering customer relationships through exceptional communication and teamwork. Skilled in cash handling and proficient in Microsoft applications. Demonstrated ability to thrive in fast-paced environments, ensuring positive customer experiences and team cohesion.
Overview
2
2
years of professional experience
Work History
Sales Assistant
AIDA Cruises
Rostock
03.2022 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Education
Visual Marketing Designer - Design And Visual Communications
GPB-Berlin-Neukölln
Berlin, Germany09.2020
High School Diploma -
Staatliches Berufsschulzentrum „Heinrich Erhardt“
Eisenach, Germany06.2016
Skills
Cash Handling
Store opening and closing
Product and service sales
Point of sale operation
Sales expertise
Organization
Microsoft applications proficiency
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Teambuilding
Languages
English
Advanced (C1)
Timeline
Sales Assistant
AIDA Cruises
03.2022 - 08.2024
Visual Marketing Designer - Design And Visual Communications
GPB-Berlin-Neukölln
High School Diploma -
Staatliches Berufsschulzentrum „Heinrich Erhardt“