Charbel Hajj
Mansourieh
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Analytical telecom engineer focused on applying engineering principles using both traditional and innovative methods.
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Radio Access Network Engineer for Bouygues Telecom
MultiLane
Nokia – MultiLane ( Houmal )
02.2022 - 01.2023
- Piloting the technician on coverage site in terms of equipment installment and physical cabling from the BaseBand Unit all the way to the Remote Radio Units and Antennas
- Planning the network architecture, including the placement of base stations, cell sites, and antennas to ensure the network coverage, capacity, and quality of service (QoS) requirements are met
- Deploying the network infrastructure, including base stations, cell sites, and antennas, and ensuring that the network is functioning correctly and meeting the required performance metrics
- Troubleshooting network issues, performing upgrades and updates, and ensuring that the network is operating at peak performance
- Ensuring network security by implementing security protocols and procedures to protect the network from cyber threats and other security risks
- Monitoring the network performance, including signal strength, coverage, and capacity, and identifying and resolving network issues to ensure that the network is operating at its best
- Managing eGBTS licenses for base station controllers (BSC) and NodeB licenses for radio network controllers (RNC)
- Configuring GPS, RETs and TMAs and doing post-operation tests like VSWR, CROS through sectors and SFP verification to ensure signal quality and strength
- Verifying cell states and alarms and extracting post-operation report.
Transport IP Engineer for Bouygues Telecom
MultiLane
Nokia - MultiLane ( Houmal )
01.2023 - Current
- Identify and resolve network issues related to routing and connectivity
- Validate and audit the client network architecture and current configuration
- Prepare migration plans and migrate interfaces, IPS and static routes from router to router
- Prepare configuration designs and scripts based on official documentation and standards
- Working with the field engineers team in France for many tasks
- Prepare documentation and reports required by the client
- Update databases and systems.
Reference Data Management Specialist/Analyst – L2
MultiLane
Nokia - MultiLane ( Houmal )
04.2024 - Current
- Manage and maintain reference datasets related to network infrastructure and regulatory requirements to ensure data accuracy, consistency, and completeness
- Conduct regular audits of reference data to identify anomalies, discrepancies, and data quality issues
- Develop audit methodologies and analyze audit results to ensure compliance with data standards and regulations
- Establish and enforce data governance policies and standards
- Integrate reference data from various sources to support network operations and reporting
- Work with cross-functional teams to address data-related challenges and support business initiatives
- Document processes, models, and findings to ensure transparency and compliance
- Develop and generate reports to communicate reference data insights, audit findings, and data governance metrics.
Customer Service Representative (CSR)
Alfa Telecom
Furn El Chebbak
05.2015 - 01.2022
- Handling inbound calls and assist customers who have particular inquiries or questions
- Providing individualized customer service of high-standard professional level
- Resolving problems by clarifying issues, implementing solutions, and escalating unresolved problems
- Determining requirements by working with customers in a professional, friendly, and timely manner
- Researching, locating, and providing information when necessary
- Building the interest of customers in the services offered by the company.
IT Support Technician
IT Fox Pro Project
Remote
07.2021 - 12.2021
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution
- Talk clients through a series of actions, either via phone or email, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals.
Private Tutor
01.2012 - Current
- Providing private lessons to elementary, complementary, and high-school students in the subjects of Arabic, French, and English
- Working with students to improve their skills in certain subjects
- Evaluating students’ progress and discussing the results with students and their parents
- Identifying students’ individual learning needs.
Sales Representative
Sin El Fil
01.2012 - 01.2013
- Promoting several brands at Le Mall Sin El Fil
- Present, promote, and sell products using solid arguments to existing and prospective customers
- Establish, develop, and maintain positive business and customer relationships
- Achieve agreed-upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Continuously improve through feedback.
Data Entry
Mersaco
Chiah / Mkalles
01.2010 - 01.2011
- Handling data entry of medicines.
Education
Lebanese Baccalaureat option Sociology and Economics -
St. Therese - New Rawda
Bachelor in Sciences- Information and Communication Technology -
Arab Open University
01.2018
Faculty of Letters and humanities -
Lebanese University - Fanar
01.2015
Skills
- Project Planning
- System Troubleshooting
- Root Cause Analysis
- Technical reporting
- Engineering Documentation
- Analytical Thinking
- Routing
- Network Operations Center Support
- OMC Huawei For Ran Operations
- Secure CRT For Transport IP Operations
- Troubleshooting network problems
- Active Directory User Management
- Technical support specialist
Personal Information
- Date of Birth: 22nd of October 1992
- Nationality: Lebanese
- Marital Status: Single
Trainings, workshops and certificates
- Trainings and workshops abroad conducted by Nokia France and Bouygues Telecom in Velizy Villacoublay - Île-de-France
- Cisco Certified Network Associate Academic Certificates (CCNA 1, 2, 3 & 4)
- Internship in International Switching at Ogero
- Certificate of Attendance to “Communication Skills” Training conducted Internally At Alfa Telecom
- Certificate of Attendance to “Customer Service Excellence” Training conducted Internally At Alfa Telecom
- Certificate of Attendance to “Telephone Skills” Training conducted Internally At Alfa Telecom
- Digital Induction Training conducted Internally At Alfa Telecom
- Certificate of Achievement to “Cybersecurity Workshop” Training conducted by BMB Smart at MultiLane HTP Academy
Languages
English
Arabic
French
German
Syriac
Spanish
Hobbies and Interests
- Soccer
- Basketball
- Singing
- Reading
- Hiking
Timeline
Reference Data Management Specialist/Analyst – L2
MultiLane
04.2024 - Current
Transport IP Engineer for Bouygues Telecom
MultiLane
01.2023 - Current
Radio Access Network Engineer for Bouygues Telecom
MultiLane
02.2022 - 01.2023
IT Support Technician
IT Fox Pro Project
07.2021 - 12.2021
Customer Service Representative (CSR)
Alfa Telecom
05.2015 - 01.2022
Private Tutor
01.2012 - Current
Sales Representative
01.2012 - 01.2013
Data Entry
Mersaco
01.2010 - 01.2011
Lebanese Baccalaureat option Sociology and Economics -
St. Therese - New Rawda
Bachelor in Sciences- Information and Communication Technology -
Arab Open University
Faculty of Letters and humanities -
Lebanese University - Fanar