CRM
Charles Chukelu
Customer Service Representative
Lagos
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Representative /Sales Consultant
Realtypros Investment Global Limited
Lagos
04.2018 - Current
- Increased client retention ratio by 30% over course of three months
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests, offering excellent customer support and tailored recommendations to address needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns - Promoted available products and services to customers during service, account management, and order calls
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Remote Customer Service Representative /Brand Associate
The Cypha
California
09.2019 - 02.2021
- Expanded client base by 12% over course of five months
- Responded to customer requests and inquiries with followers to build community and support customer engagement.
- Engaged various participating customers with Surveys, in-app competitions and task completion through phone calls, e-mails and social media and company app.
- Educated and befriended customers to deliver amazing user experience and maintain customer satisfaction
- Built relationships with industry influencers to increase brand awareness and engagement
- Communicated product information with confidence and educated consumers about company.
- Collated and performed data-entry of large customer information through Excel spreadsheets
- Operated Live Chat
Client Service Representative
Three-fold Networks Nig. Ltd.
Lagos
07.2017 - 08.2018
- Procured and analyzed pricing terms from multiple sources and compiled quotes and proposals to be delivered to clients within tight deadline
- Handled sensitive clients and assisted in formulating and implementing resolution in urgent manner
- Maintained accurate record-keeping with proactive attention to client information updates using Excel sheets and CRM software
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Responded to customer calls and emails to answer questions about I.T hardware, electrical and electronics products and services
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process
Education
Bachelor of Technology (B.Tech) - Environmental Technology
Federal University of Technology Owerri
Imo, Nigeria 10.2008 - 11.2013
Skills
Customer service and engagement
Service consultant assistance
Complaint resolution
Adherence to high customer service standards
CRM Software
Creative problem solving and Analytical
Training development aptitude
Excellent attention-to-details
Independent and Team player
Verbal and Written Communication
Software
SurveyMonkey
Slack
Microsoft Word
Microsoft Excel
Interests
Green Energy & Environmental Technology: Renewable Energy, Low Carbon Technology Products, LED Lightings, Electric Vehicles
Electronics and Gadgets
Helping, Persuading and Organizing People
Professional Development
Foreign Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Remote Customer Service Representative /Brand Associate
The Cypha
09.2019 - 02.2021
Customer Service Representative /Sales Consultant
Realtypros Investment Global Limited
04.2018 - Current
Client Service Representative
Three-fold Networks Nig. Ltd.
07.2017 - 08.2018
Bachelor of Technology (B.Tech) - Environmental Technology
Federal University of Technology Owerri
10.2008 - 11.2013