Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
AssistantManager
CHARLES  IDIGO

CHARLES IDIGO

I.T SUPPORT
Stuttgart

Summary

Am from Nigeria, born and raised. Primary, secondary & higher education in Nigeria however currently am a Legal resident in Germany where am developing academic portfolio to meet up with the international job market for sustainable development and better employment . Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Sales Representative

OLYMP
Bietigheim Bissingen
01.2021 - 11.2023

Warehouse Specialist , Materials / Products identification, Computer system operation with products Scanning & sorting , customer service and sales representative

  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 80% of issues

Warehouse Packer

STIHL
Ludwigsburg
09.2017 - 12.2020

Warehouse Specialist , forklift operator and EDV goods scanning systems .

  • Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves
  • Maintained clean and safe work environment, adhering to established safety protocols and procedures
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary
  • Increased order accuracy by meticulously following picking lists and double-checking packed items
  • Streamlined packing process with implementation of systematic approach to organizing and preparing shipments
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes
  • Minimized product loss by reporting any damaged or missing items immediately upon discovery

Warehouse Assistant

DEKRA Gmbh
Ludwigsburg
06.2015 - 07.2017

Warehouse Specialist/ products sorting

  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts
  • Coordinated with supply chain partners ensuring seamless flow of goods from warehouse to customers
  • Participated in ongoing training opportunities to stay current on industry best practices and enhance overall performance as Warehouse Assistant
  • Maintained safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment
  • Contributed to smooth operations by assisting with accurate receipt, storage, and dispatch of goods

Warehouse Worker

DSV
Ludwigsburg
10.2010 - 11.2014

Warehouse Specialist, products sorting with EDV scanning systems .

  • Consistently lifted materials weighing as much as 50 pounds
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly
  • Achieved timely dispatch of orders using effective time management strategies during picking process
  • Completed cycle counts and monthly inventory

Education

Some College (No Degree) - I.T SUPPORT

Masterschool
Germany
10.2023 - Current

Some College (No Degree) - Logistics

KONZEPT BILDUNG
Asperg, LUDWIGSBURG
02.2015 - 06.2015

Skills

Goal-Oriented

Customer Education

Upselling

Salesforce proficiency

Live chat support

Shipping coordination

Fluent in Multiple Languages

Complaint Handling

Order Processing

Multitasking Abilities

Sales Techniques

Reliability

Effective Communication

Teamwork and Collaboration

Organizational Skills

Attention to Detail

Analytical Skills

Adaptability and Flexibility

Continuous Improvement

Excellent Communication

Self Motivation

Problem-solving abilities

Team Collaboration

Time Management

Accomplishments

Google I.T Support Certification /Google CYBERSECURITY Certification.

Software

Microsoft, Excel, PowerPoint,

Certification

GOOGLE I.T SUPPORT / GOOGLE CYBERSECURITY

Interests

Networking Technology

Timeline

GOOGLE I.T SUPPORT / GOOGLE CYBERSECURITY

01-2024

Some College (No Degree) - I.T SUPPORT

Masterschool
10.2023 - Current

Customer Service Sales Representative

OLYMP
01.2021 - 11.2023

Warehouse Packer

STIHL
09.2017 - 12.2020

Warehouse Assistant

DEKRA Gmbh
06.2015 - 07.2017

Some College (No Degree) - Logistics

KONZEPT BILDUNG
02.2015 - 06.2015

Warehouse Worker

DSV
10.2010 - 11.2014
CHARLES IDIGO I.T SUPPORT