Michele Parker
Wilmington
Summary
Knowledgeable Executive Assistant with 20 years of solid background in compliance-related management and proven track record in policy implementation and risk mitigation. Successfully led multiple compliance initiatives that enhanced operational integrity and regulatory adherence. Demonstrated expertise in regulatory analysis and compliance training. Strong verbal and written communication skills with a systematic and diligent approach.
Overview
20
20
years of professional experience
Work History
OST Compliance Manager, CDFS
Public Health Management Corporation
12.2023 - Current
- Collaborates with the School District of Philadelphia Office of Resource Management staff members to support implementation of School District of Philadelphia-Office of Children and Families-PHMC partnership objectives
- Supervision of three Contract Specialists who monitor contract compliance, review fiscal documents, deliver technical assistance, and process invoices for City-funded OST programs
- Ensures Contracts Specialists complete administrative reviews for each program and reviews administrative review reports detailing findings to ensure recommendations are completed and given to providers within the required timeframe
- Responsible for developing and maintaining systems and tools that help ensure provider compliance with the standard operating procedures (SOP) for the City of Philadelphia Office of Children and Families (OCF)-funded provider network
- Designs and ensure effective implementation of OST compliance systems
- Coordinates with members of the PHMC and OCF OST Teams to ensure system alignment; prioritizing efficiency, monitors and reports on networkwide compliance fiscal and administrative performance effective methods to support provider compliance
- Supports providers to develop and implement internal procedures that align with the standard operating procedures (SOP)
- Acts as a resource by developing and implementing communication strategies to ensure all OST program stakeholders have up-to-date and accurate information about various OST compliance expectations
- Facilitates technical assistance trainings for provider staff
- Solicits special or more detailed audits, where needed and develops and monitors plans of correction when necessary
- Performs review of additional audits or fiscal documentation to verify compliance as needed
- Reviews and analyzes data to identify any staff problems in areas such as frequency of site visits, site visit follow up, technical assistance, productivity, and consistency as well as program data to identify and address patterns related to unusual incidents, utilization, retention, licensure and accreditation, and other such metrics
- Establishes metrics for compliance activities and identify ways to improve effectiveness and reflect on data and information to make recommendations to improve the satisfaction of the OST community as it relates to various OST projects, programs, and services
- Supports the OST Team in aligning development and use of Cityspan with other OST documentation, data management and communication tools and assures timely and accurate conformance of contracts and processing of invoices for OST Providers and vendors
Executive Assistant, Bryn Mawr Hospital Administration
Main Line Health
06.2021 - Current
- Executive support of the Vice President of Operations, Vice President of Medical Affairs, Vice President of Cancer Care Services, Finance Director and Finance Manager and their direct reports
- Manages the ever-evolving complexity of calendar management for the executive team including hospital President
- Facilitator of expense reporting management for the finance team of purchase orders, check requests, capital expenditures reviewing for accuracy, compliance, documentation and signatory authority while serving as the liaison with Supply Chain, Accounts Payable, and Purchasing/Procurement
- Consistent communication and engagement with system Senior Executives maintaining the highest level of confidentiality
- Overhauled the documentation and storage process for finance and administration creating a user-friendly and systematic information management system reducing data retrieval time
- Kronos manager for all 38 Behavioral Health Crisis Clinicians across 4 campuses
- Serves as the Campus Space Acquisition Committee administrator, System co-lead of the Community Outreach BAAM Employee Resource Group's Diversity, Respect, Equity and Inclusion Council as well as member of the DREI System Steering Committee
- Member of the campus Employee Recognition and Retention Committee
Administrative Assistant, Marks Colorectal Surgical Associates
Main Line Health Care
10.2016 - 06.2021
- Support of the Chief of Colon and Rectal surgery, surgeons, and office staff
- Manages Chief's complex travel arrangements; handles all International and domestic faculty conference engagements and interview requests; adhoc committee member for International and domestic surgical societies and regulatory compliance; expense reports management
- Interacts professionally with senior health system management maintaining the highest level of confidentiality; and assists Fellowship Residency Manager with applicant materials and interviews and onboarding for surgeons in the Minimally Invasive Surgical and Advanced Rectal Cancer Management Fellowship
- Initiates team building and overall support for maintenance of organizational culture and employee morale
Medical Secretary, Division of General and Thoracic Surgery
Children's Surgical Associates at The Children's Hospital of Philadelphia
01.2014 - 01.2016
- Administrative support for two attending pediatric surgeons
- Medical transcription of pre- and post-operative visits, surgeries and academic correspondence; Personal and professional calendar management; Timely submission of travel and job-related expenses
- Scheduling of appointments, triage of medically related calls to coordinate with surgical nurse practitioners
- Master scheduler for the PACE, SIMS, hyperhidrosis, Wound care and general surgery clinics
Office Coordinator II, Pediatric Regional Epilepsy Program
The Children's Hospital of Philadelphia
01.2013 - 01.2014
- Direct administrative support for the entire Pediatric Regional Epilepsy program for all epileptologists and fellows including calendar and meeting management
- Registration and scheduling of general neurology and subspecialty neurology clinic appointments; Triage of patient phone calls, messages, and urgent requests through EPIC
- Trainer for new neurology coordinators and schedulers; Timely completion of all clinical dictations, faxes, mail, and scanning of highly confidential medical records
- Special projects to identify source of no-show rates, insurance compliance, and appointment availability
Office Coordinator II/Master Scheduler, Division of Neurology
The Children's Hospital of Philadelphia
01.2011 - 01.2014
- EPIC certified in Cadence, Identity and Prelude
- Maintenance and administration of EPIC clinical schedules for Neurology faculty
- Specialty scheduling for urgent and expedited appointments, complex scheduling, International patients, second opinions/transfers of care, general neurology and subspecialty neurology clinic appointments
- Special projects to identify source of no-show rates, insurance compliance, and appointment availability
- Department liaison for Virtua Emergency and CHOP inpatient follow up appointments
Patient Service/Data Quality Representative, EMPI Team
Penn Medicine
01.2010 - 01.2011
- EPIC Scheduling and registration Certified; PAH SMS, HUP SMS and IDX SMS certification
- Consistent quality review rating of 95-100% work accuracy
- Successful management of merging entity-specific duplicate medical records for Pennsylvania Hospital and Hospital of the University of Pennsylvania
- Completion of specialty reports for management (Potential and STAT merges, Mismatch and Mini registrations, EPIC Identity)
Administrative Assistant, Corporate Communications
GlaxoSmithKline
01.2005 - 01.2009
- Supported Vice President of US Communication and all C-level Directors in US Media Relations
- Domestic and international travel planning; Expense report submission
- Calendar, Supply and Vendor management; Monitored pharmaceutical media coverage and corporate share price via Bloomberg and Reuters
- Point of contact for media and corporate inquiries from internal/external stakeholders; Crisis media management for US and UK-based spokespersons including but not limited to pandemic flu, diabetes, asthma, pharmacovigilance, litigation, product pipeline, fiscal earnings, and product launches
- Document, presentation, spreadsheet, and chart creation
- Daily Production of Media Monitor, the internal US Pharmaceuticals newsletter distributed to the top 500 management-level employees in the company worldwide; Expansion and management of departmental top tier media listing from under 50 to over 273 journalists covering the company
- Administrative support for Corporate Executive Team (CET); founding member of the US Communications Administrative Forum
Education
Master of Public Health - Healthcare Management
University of Texas, Heath Science Center at Houston
Houston, TX03.2025
Bachelor of Arts - Strategic and Organizational Communications
Temple University
Philadelphia, PA05.2010
Skills
- Knowledge of regulatory frameworks
- SharePoint
- Cognito
- Multi-Project Management
- Process Improvement
- Program Development
- Project Development
- Standards Development
- Streamlining
- Database Management
- Conference Event Coordination
- Conference Management
- Microsoft Office Suite Advanced user
- EPIC Super User
- Medical Staff Affairs
- Surgical Fellowship Management
- Client Relationship Management
- Complex Calendar Management
- Effective communication
- Public Relations
- Conflict Resolution
- Compliance monitoring
- Training development
- Internal audits
- Training and education
- Corporate governance
- Process development
- Document reviews
- Staff training
- Training coordination
- Project management
- SOP writing
- Risk assessment
- Quality management processes
- Information security
- Documentation review
- Information gathering
- Audit oversight
- Conducting investigations
- Analytical thinking
- Protocol review
- Vendor / supplier performance management
- Document analysis
- Process and ethics management
- Incident response
- Analytical problem solving
- Policy revision
- System management
- Investigative skills
- Compliance auditing and reporting
- Technical compliance
- Data gathering, reporting and evaluation
- Policy enforcement
- Program implementation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Team leadership
- Active listening
- Conflict resolution
- Training and development
Organizations And Affiliations
- National Coalition of 100 Black Women, Pennsylvania Chapter, 2017-present, Board of Directors, Health Committee Chair, Membership, Chapter Development
- Community Ambassador, Fox Chase Cancer Center, 2018-present
Timeline
OST Compliance Manager, CDFS
Public Health Management Corporation
12.2023 - Current
Executive Assistant, Bryn Mawr Hospital Administration
Main Line Health
06.2021 - Current
Administrative Assistant, Marks Colorectal Surgical Associates
Main Line Health Care
10.2016 - 06.2021
Medical Secretary, Division of General and Thoracic Surgery
Children's Surgical Associates at The Children's Hospital of Philadelphia
01.2014 - 01.2016
Office Coordinator II, Pediatric Regional Epilepsy Program
The Children's Hospital of Philadelphia
01.2013 - 01.2014
Office Coordinator II/Master Scheduler, Division of Neurology
The Children's Hospital of Philadelphia
01.2011 - 01.2014
Patient Service/Data Quality Representative, EMPI Team
Penn Medicine
01.2010 - 01.2011
Administrative Assistant, Corporate Communications
GlaxoSmithKline
01.2005 - 01.2009
Bachelor of Arts - Strategic and Organizational Communications
Temple University
Master of Public Health - Healthcare Management
University of Texas, Heath Science Center at Houston
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