Charles Matheson
Camden
Summary
Seasoned lead service technician committed to working as part of a strong team to maintain and repair a school bus fleet and support vehicles to the highest standards. Proficient with oem diagnostic programs, software, manuals and diagrams. Focused on excellent service, repair and customer interactions through ensuring the highest quality of work, good time management and decision-making abilities.
Overview
20
20
years of professional experience
Work History
Branch Manager / Service Manager
Wolfington Body Company
Milford
01.2024 - Current
- Oversaw daily branch operations and ensured compliance with company policies.
- Managed team performance and conducted regular training sessions for staff development.
- Developed and implemented customer service strategies to enhance client satisfaction.
Lead Service Technician
Advanced Student Transportation Inc
Middletown
02.2015 - 01.2024
- Oversee all day to day operations of maintenance department for a fleet of 82units with 3 full time and 1 part time staff. Schedule, assign and preform routine and preventative maintenance services and repairs.
- Preform in depth diagnosis and repair on diesel powered school buses and gasoline service vehicles including but not limited to electrical, hvac, powertrain, steering/suspension, brakes, body repair.
- Oversee procurement needs for location; parts ordering, stocking, inventory management.
- Data entry; repair order input, report generating, maintenance tracking, parts ordering & receiving utilizing programs such as Dossier & excel.
- Building and grounds upkeep.
Service Technician
Porter Chevrolet
Newark
12.2010 - 01.2015
- Preform maintenance, diagnosis and repairs on vehicles.
Service Technician
Porter Nissan
Newark
12.2008 - 12.2010
- Perform maintenance, diagnosis and repairs on vehicles.
Service Technician
Parts Plus
Glasgow
05.2006 - 12.2008
- Service and repair technician on vehicles.
Education
High School Diploma -
Hodgson Vocational Technical High School
Newark, DE06.2007
Skills
- Employee management, ensuring reports preform to the best of their abilities
- Procurement management, inventory tracking, ordering & receiving
- Dealer level training on Maxxforce7 platform
- Cummins training
- Mechanical troubleshooting
- Electrical troubleshooting
- Proficient with oem diagnostic and repair programs; Navistar Engine Diagnostics, Cummins Insite, DLB, Allison DOC, Bendix ACom Diagnostics, Meritor Wabco, Detroit Diagnostic Link
- Seasoned service technician familiar with a wide variety of vehicles and equipment
Timeline
Branch Manager / Service Manager
Wolfington Body Company
01.2024 - Current
Lead Service Technician
Advanced Student Transportation Inc
02.2015 - 01.2024
Service Technician
Porter Chevrolet
12.2010 - 01.2015
Service Technician
Porter Nissan
12.2008 - 12.2010
Service Technician
Parts Plus
05.2006 - 12.2008
High School Diploma -
Hodgson Vocational Technical High School