Chelsea Bishop
Newark,DE
Summary
Proven Customer Service Associate at Royal Farms, adept in team collaboration and complex problem-solving. Enhanced customer satisfaction through effective issue resolution and empathetic support, leading to positive feedback and repeat business. Skilled in Microsoft Office and maintaining customer data confidentiality, I consistently met monthly targets and improved workflow efficiency without exceeding a 55-word limit.
Knowledgeable in MC Office with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Royal Farms
06.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Warehouse Worker
Khols Warehouse
09.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Kelly Benefits
09.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Psychology
Harford Community College
Bel Air, MD06-2011
Skills
- Customer service
- Team collaboration
- Problem resolution
- Customer support
- Product knowledge
- Complex Problem-solving
- MS office
- Understanding customer needs
- Issue and complaint resolution
- Customer data confidentiality
- Microsoft office
- Order fulfillment
- Inbound call management
- Sales and upselling
- Quality assurance controls
- Order processing
- Service upselling
- Remote office availability
Timeline
Customer Service Associate
Royal Farms
06.2024 - 08.2024
Warehouse Worker
Khols Warehouse
09.2023 - 02.2024
Customer Service Representative
Kelly Benefits
09.2017 - 02.2018
No Degree - Psychology
Harford Community College
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