Summary
Work History
Education
Skills
Timeline
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Chelsea Bishop

Newark

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.

Work History

Cleaner

ABM Industries
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Warehouse Worker

Khols Warehouse
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 30 to 60 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Call Center Representative

Kelly Insurance Group
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Store Associate

Papa John's Pizza
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Prepared food orders, cooking on grill and operating fry station.

Education

High School Diploma -

Harford Community College
Bel Air, MD

Skills

  • Cleaning and sanitizing
  • Housekeeping
  • Customer service
  • Time management
  • Problem-solving skills
  • Customer support
  • Data entry
  • Call center customer service
  • Verbal and written communication
  • Call center operations
  • Strong teamwork
  • Taking orders
  • Food preparation

Timeline

Cleaner

ABM Industries

Warehouse Worker

Khols Warehouse

Call Center Representative

Kelly Insurance Group

Store Associate

Papa John's Pizza

High School Diploma -

Harford Community College

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Chelsea Bishop