Chelsea Jones
Middletown
Summary
Proactive employee with years of experience in healthcare sales and the food sector. Strong track record of improving business outcomes through excellent communication and organizational skills. Capable of managing customer and team needs independently while applying sound judgment. Dedicated to ongoing learning and skill enhancement for career progression.
Overview
15
15
years of professional experience
Work History
Server
Curry & Cocktails Indian Fine Cuisine
Middletown
09.2023 - Current
- Maintained cleanliness and organized table settings throughout restaurant.
- Trained new servers on procedures and service standards.
- Handled guest complaints effectively to enhance meal satisfaction.
- Delivered exceptional customer service to ensure guest satisfaction.
- Operated POS terminals for order input, bill splitting, and total calculations.
ABO Certified Optician
Simon Eye Associates
Middletown
12.2015 - Current
- Educated patients on lens choices tailored to lifestyle needs.
- Dispensed eyewear with a focus on customer satisfaction.
- Addressed and troubleshot visual concerns to enhance user experience.
- Verified finished lenses for compliance with specific standards.
- Managed phone inquiries alongside clerical and administrative tasks.
- Provided exceptional customer service to foster loyalty.
- Built and maintained strong relationships with peers and management for improved collaboration.
Optician
Dr.Michael Kabbes Office
Springfield
07.2015 - 11.2015
- Executed frame alignments and repairs to ensure optimal fit and comfort.
- Facilitated online ordering of frames and lenses, enhancing customer experience.
- Conducted field testing to evaluate product performance under real-world conditions.
- Guided patients in selecting appropriate frames and lenses based on individual needs.
- Managed insurance billing processes for seamless transactions.
Apprentice Optician/Optician
Crossroads Eye Care
South Vienna
08.2011 - 07.2015
- Assisted optometrist with patient screenings to ensure accurate assessments.
- Performed receptionist tasks, including scheduling and managing patient records.
- Conducted inventory stocking to maintain adequate supply levels.
- Executed frame alignment and repairs to enhance customer satisfaction.
- Maintained clean and organized environment to promote safety and efficiency.
Education
ABO LICENSED -
American Board Of Opticianry
05-2018
Opticianry Course -
Penn Foster Career School
Scranton, PA05-2015
High School Diploma -
Lake Sylvan Academy
South Vienna, OH05-2013
Skills
- Eyewear dispensing
- Lens verification
- Frame alignment
- Sales
- Insurance billing
- Customer relationship management
- Customer training
- Quick learner
.
- Relocating from DE to OH latter 2026/early 2027
Timeline
Server
Curry & Cocktails Indian Fine Cuisine
09.2023 - Current
ABO Certified Optician
Simon Eye Associates
12.2015 - Current
Optician
Dr.Michael Kabbes Office
07.2015 - 11.2015
Apprentice Optician/Optician
Crossroads Eye Care
08.2011 - 07.2015
ABO LICENSED -
American Board Of Opticianry
Opticianry Course -
Penn Foster Career School
High School Diploma -
Lake Sylvan Academy