Chenoa Siciliano Wanschura
Hamburg
Summary
Sales Development Representative with 10+ years of extensive experience in driving business growth and enhancing customer relationships. Expertise encompasses customer relationship management, business development, and coordination across multifaceted teams. Proficient in utilising CRM tools and collaborative software to optimise client interactions and ensure successful outcomes. Committed to fostering enduring relationships that contribute to sustained business success and client satisfaction.
Overview
16
16
years of professional experience
Work History
ACCOUNT & PARTNERSHIP MANAGER
Trustshoring
06.2023 - 10.2024
- Built an affiliate and partnerships programme from the ground up
- Conducted initial consultations and 1-hour workshop calls with potential clients to gather information for crafting tailored proposals
- Coordinated and scheduled meetings between clients and service providers, ensuring consistent follow-up communication
- Managed all client interactions and updates using CRM systems (e.g., Pipedrive) and collaboration tools like Slack to ensure effective communication and deal closure
- Collaborated across departments (marketing, operations, sales, partnerships) to generate content that bolstered engagement and visibility
- Organised and coordinated events, webinars, and speaking engagements to promote Trustshoring's services and solidify partnerships
BUSINESS DEVELOPMENT MANAGER
MWC Group AG
01.2020 - 10.2022
- Managed schedules and served as the main liaison between financial specialists and clients
- Generated new business through cold calls and LinkedIn outreach, maintaining 5+ meetings weekly
- Achieved an 85% conversion rate on referrals
- Handled objections and built long-term client relationships, driving return sales
- Managed multiple tasks using CRM systems for effective follow-ups and record-keeping
BUSINESS DEVELOPMENT MANAGER
Monfort International
04.2015 - 12.2019
- Made 90+ daily calls, booking 1-2 appointments per day and converting 85% of referrals into bookings
- Qualified prospects, managed objections, and built strong International client relationships
- Managed, hired, trained, and coached a team of 3 coordinators, leading to a threefold increase in daily booking rates
SALES EXECUTIVE (RETAIL)
Wellness Warehouse
04.2012 - 03.2015
- Top sales consultant in the health department, securing repeat sales and developing long-lasting customer relationships
- Collaborated with buyers on product selections and conducted research on niche products
PERSONAL / ADMINISTRATIVE ASSISTANT
Sareltech
03.2009 - 03.2012
- Performed general administration duties, including invoicing and processing orders, and all banking requirements
- Ran all ordering, data capturing and invoicing
- Ran the front-line reception and liaised with customers and suppliers
- Implemented new office systems, which ensured an organised and structured workflow for the entire office
- Making dinner/lunch reservations
- Supporting with company event management
Education
High School Diploma -
Milnerton High School
Cape Town, South Africa12-2007
Skills
- Calendar & Schedule Management
- Business Development
- Cross-functional Collaboration
- Cold Calling
- Zapier
- Slack
- Trello
- Canva
- Microsoft Office
- Google Suite
- Customer Relationship Management (CRM)
- Strong Communication (Verbal & Written)
- Pipeline development
- Business development and planning
- Document preparation
- Calendly
Languages
English
Bilingual or Proficient (C2)
Timeline
ACCOUNT & PARTNERSHIP MANAGER
Trustshoring
06.2023 - 10.2024
BUSINESS DEVELOPMENT MANAGER
MWC Group AG
01.2020 - 10.2022
BUSINESS DEVELOPMENT MANAGER
Monfort International
04.2015 - 12.2019
SALES EXECUTIVE (RETAIL)
Wellness Warehouse
04.2012 - 03.2015
PERSONAL / ADMINISTRATIVE ASSISTANT
Sareltech
03.2009 - 03.2012
High School Diploma -
Milnerton High School
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