Cheryl DeMartino
Millsboro
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles at Walmart and leading logistics companies. Expert in pricing analysis and product promotion, coupled with exceptional teamwork and adaptability skills. Achieved significant improvements in retail and relocation processes, ensuring optimum levels of client satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Consumables
Walmart
11.2021 - 04.2024
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Arranged food items in display cases and retail areas for purchase.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted with working at the register.
Customer Service Representative
Davids Briadl
11.2010 - 11.2021
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Assisted with Bridal Fittings, answering phones, and making appointments.
- Increased sales by effectively setting up and maintaining product displays.
Customer Service Representative
Liberty Van Lines/United Van Lines
09.2007 - 08.2008
- Handled national accounts/COD's.
- Coordinate and oversee phases of the relocation process for a variety of corporate clients to ensure a smooth transition.
- Manages and oversaw up to 25 relocations simultaneously.
- Conducted client negotiations.
- Assisted in managing damage claims.
- Provided quality service to ensure optimum levels of customer satisfaction.
Customer Service Representative
Nelson Westerberg, Inc./Atlas Van Lines
10.1997 - 09.2007
- Managed national accounts and COD's.
- Coordinated employee transfers for 28 corporate clients including Fortune 500 Companies.
- Delegated daily tasks through proper channels to ensure an accurate and expedited workflow.
- Audit cost estimates for accuracy and accordance with the client contracts.
- Administer client reviews and evaluations to determine success of the personalized relocation.
Education
High School Diploma -
Ridgefield Park High School
Ridgefield Park, NJ06-1972
Skills
- Pricing analysis
- Shelf stocking
- Product display
- POS system operation
- Product promotion
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
Timeline
Consumables
Walmart
11.2021 - 04.2024
Customer Service Representative
Davids Briadl
11.2010 - 11.2021
Customer Service Representative
Liberty Van Lines/United Van Lines
09.2007 - 08.2008
Customer Service Representative
Nelson Westerberg, Inc./Atlas Van Lines
10.1997 - 09.2007
High School Diploma -
Ridgefield Park High School
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