Project Management
Schedule Management
Work flow planning
Customer Relations
Productivity Improvement
Chevonne Bunten
Projects Manager
Cambridgeshire
Summary
Dynamic Project Manager with a proven track record at CTDI, adept in project planning and development, and fostering teamwork and collaboration. Excelled in enhancing productivity and client relations, achieving seamless project completions and staff cohesion. Skilled in conflict management and organizational skills, consistently delivering projects that meet strategic company initiatives.
Overview
14
14
years of professional experience
Work History
Project Manager
CTDI
Milton Keynes
08.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality.
- Maintained open communication by presenting regular updates on project status to customers.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Coordinated material procurement for projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed projects within tight deadlines, coordinating team efforts, and prioritizing tasks effectively.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
Administrator
CTDI
Huntingdon
11.2018 - 08.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined office operations by implementing efficient process changes.
- Aided in the development of office policies and procedures that led to increased productivity among staff members.
- Collaborated with colleagues on creating presentations for meetings, resulting in clear communication of ideas.
- Assisted coworkers and staff members with special tasks.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Supply Chain Office Manager
Caversham Finance
10.2015 - 07.2018
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Implemented a comprehensive training program for new hires, improving their integration into the team and productivity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of the move.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Optimized office space utilization, leading to a more efficient and productive work environment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews, and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with the IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed detailed plans based on broad guidance and direction.
- Responding to customer complaints or queries in an efficient manner, including being an escalation point.
Supply Chain Administrator
Caversham Finance
07.2014 - 10.2015
- Provided insightful reporting on key performance metrics for senior leadership, supporting data-driven decision-making and strategic planning.
- Established key performance indicators for supply chain operations, driving continuous improvement efforts.
- Trained new employees on company-specific procedures related to purchasing, inventory management, and shipping.
- Coordinated cross-functional teams to ensure timely delivery of products to customers.
- Implemented demand forecasting tools, leading to better inventory control and reduced stockouts.
- Facilitated communication between departments involved in the supply chain process, promoting collaboration and efficiency.
- Enhanced inventory accuracy through meticulous monitoring and regular audits.
- Improved order fulfillment rates by implementing more efficient warehouse management systems.
- Collaborated with sales and marketing teams to align production schedules with market demand forecasts.
- Evaluated potential risks within the supply chain network, developing contingency plans to mitigate disruptions or delays in product availability.
- Oversaw logistics activities, ensuring timely and accurate delivery of shipments to customers.
- Monitored compliance with regulatory requirements across all stages of the supply chain process, ensuring adherence to industry standards and best practices.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Debt/Retail Deputy Manager
Caversham Finance
09.2013 - 07.2014
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Debt Advisor
Caversham Finance
02.2012 - 10.2013
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Developed strong relationships with clients through regular communication and excellent customer service.
Customer Sales Advisor
Caversham Finance
03.2011 - 02.2012
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided exceptional customer service by understanding client needs and offering tailored solutions.
- Streamlined the sales process to improve efficiency and reduce time spent on administrative tasks.
- Conducted product demonstrations that showcased key features, generating interest among prospective buyers.
- Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
- Handled complex negotiations with confidence, securing favorable terms for both the organization and its clients.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
- Increased cross-selling opportunities by staying up-to-date on all available products and promotions.
- Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.
Education
High School Diploma -
Ramsey Abbey
Ramsey 04.2001 -
Skills
Timeline
Project Manager
CTDI
08.2022 - Current
Administrator
CTDI
11.2018 - 08.2022
Supply Chain Office Manager
Caversham Finance
10.2015 - 07.2018
Supply Chain Administrator
Caversham Finance
07.2014 - 10.2015
Debt/Retail Deputy Manager
Caversham Finance
09.2013 - 07.2014
Customer Debt Advisor
Caversham Finance
02.2012 - 10.2013
Customer Sales Advisor
Caversham Finance
03.2011 - 02.2012
High School Diploma -
Ramsey Abbey
04.2001 -
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