Chevonne Hall
New Castle,DE
Summary
Managed complex claims by collaborating with attorneys and ensuring adherence to regulatory compliance standards. Insurance professional with proven track record in casualty claims adjustment. Known for thorough investigation and effective resolution of claims. Highly collaborative team player focused on achieving optimal results and adapting to changing demands. Skilled in policy interpretation and client communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casualty Claims Adjuster
Starr Companies
01.2023 - Current
- Manage a portfolio of 50+ active claims, consistently meeting or exceeding performance and compliance metrics
- Lead investigations from First Notice of Loss (FNOL) through resolution with accurate documentation
- Perform liability and coverage analysis to determine exposure and settlement strategy
- Negotiate settlements with attorneys and claimants to achieve fair and cost-effective outcomes
- Reduce claim cycle time through proactive file management and timely decisions
- Maintain 95%+ customer satisfaction through clear, professional communication
- Identify and escalate high-risk or complex claims to mitigate losses
Client Service Representative
Starr Companies
01.2016 - 01.2023
- Handled 50+ daily client interactions while maintaining high-quality service standards
- Improved issue resolution time by 20% through efficient workflow management
- Evaluated policy coverage with clients to ensure understanding of claim eligibility and subsequent actions.
- Maintained accurate records and resolved technical and account-related issues
- Strengthened customer relationships contributing to retention and satisfaction
Education
Associate of Science - Applied Technology
Wilmington University
New Castle, DE06.2021
Paralegal - Paralegal Studies
Prism Career Institute
Upper Darby, PASkills
- Claims Investigation & Resolution
- Liability & Coverage Analysis
- Negotiation & Settlement Strategy
- Customer Experience & Retention
- Microsoft Office Suite (Excel, Word, Outlook)
- Regulatory Compliance
- Documentation & Reporting Accuracy
- Time Management & High-Volume Caseload Handling
Certification
- State Adjuster Licenses: Iowa, Delaware, California
- Delaware Property Adjuster License – Currently in Progress
Timeline
Casualty Claims Adjuster
Starr Companies
01.2023 - Current
Client Service Representative
Starr Companies
01.2016 - 01.2023
Associate of Science - Applied Technology
Wilmington University
Paralegal - Paralegal Studies
Prism Career Institute