Cheyenna SaintiDame
Joint Base Lewis McChord
Summary
Results-driven Program Coordinator with proven expertise in budget management, team collaboration, and event coordination. Recognized for optimizing program effectiveness and enhancing organizational efficiency.
Overview
5
5
years of professional experience
Work History
Program Coordinator (GS-7)
Department of Air Force
Ramstein Air Base
10.2023 - 06.2026
- Achieved four step promotions within two years by consistently exceeding performance expectations.
- Managed day-to-day operations of the office to include managing organizational email, Task Management Tool, Microsoft office suite, and SharePoint, ensuring compliance with applicable policies and regulations.
- Developed training materials on effective use of government resources.
- Routinely collaborated with partner nations, J-staff, A-Staff and Chief of Staff teams to coordinate efforts that support overall objectives.
- Ensured timely completion of project deliverables within budget constraints.
- Drove the development of new programs or modifications to existing programs.
- Assisted in planning and executing NATO, MAJCOM and HAF level conference.
Marketing Director
ACC Senior Services
Sacramento
01.2023 - 05.2023
- Networked with local community groups and organizations to promote referrals.
- Explained community services, practices and pricing to prospective residents.
- Collected deposits, reviewed and signed rental contracts and documented payments in PCC software.
- Used CRM database to track referral and appointment data.
- Maintained above average tour to move in conversion ratio for the full time of employment
- Coordinated with doctors, nurses, social workers, and other professionals involved in providing care to aging adults to insure seamless move ins.
- Organized educational seminars for seniors and their families regarding the benefits of assisted living environments.
- Provided accurate life needs analysis to ensure what services properly met the needs and long term budget of my seniors.
Community Relations Director
North Star Senior Living
Elk Grove
04.2022 - 12.2022
- Evaluated advertising and promotion programs for compatibility with public relations efforts.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Prepared sales production reports for senior management.
- Negotiated prices and set up contracts to finalize sales agreements.
Customer Service Manager
Chris Gandy State Farm
Elk Grove
02.2021 - 06.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Handled credit and debit card payment processing to complete purchasing experience.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
Associate of Arts - Psychology
Indian River State College
Ft. Pierce, FL06.2016
Skills
- Secret Clearance (CAO June 2026)
- Budget management
- Microsoft Office proficiency
- Effective communication
- Program optimization
- Facility management
- Organization
- First aid and CPR Certified
- Relationship building
- Team management
- Event coordination
- SharePoint administration
- Compliance monitoring
Accomplishments
- USAFE AFAFRICA Civilian of Q4 2024
- USAFE AFAFRICA Civilian of Q3 2025
- Coined by USAF Chief of Chaplains
Timeline
Program Coordinator (GS-7)
Department of Air Force
10.2023 - 06.2026
Marketing Director
ACC Senior Services
01.2023 - 05.2023
Community Relations Director
North Star Senior Living
04.2022 - 12.2022
Customer Service Manager
Chris Gandy State Farm
02.2021 - 06.2022
Associate of Arts - Psychology
Indian River State College