Chiara Bess
Middletown
Summary
With a proven track record at First Watch, I excel in delivering exceptional customer service and hospitality, seamlessly handling cash transactions and managing high-volume periods. My strong work ethic and memory retention skills have significantly enhanced guest experiences, fostering warm relationships and streamlining service efficiency.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
First Watch
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Retail Sales Associate Cashier
LIDL
08.2021 - 11.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Retail Sales Associate Worker
Panera Bread
06.2018 - 03.2021
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Education
High School Diploma -
Middletown Highschool
Middletown, DE06-2022
Bachelor of Arts - Criminal Justice
University of Delaware
Newark, DE05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
Languages
Spanish
Limited Working
Timeline
Server
First Watch
06.2023 - Current
Retail Sales Associate Cashier
LIDL
08.2021 - 11.2023
Retail Sales Associate Worker
Panera Bread
06.2018 - 03.2021
High School Diploma -
Middletown Highschool
Bachelor of Arts - Criminal Justice
University of Delaware
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