Chibuzor Morgan Iroeche
Valencia
Summary
Accomplished Customer Support Specialist with a proven track record at ONWAY Logistics, enhancing customer satisfaction through expert CRM and quality assurance. Excelled in a high-volume environment, significantly improving data security measures. Demonstrated exceptional multitasking and customer service excellence, underpinned by strong analytical skills and a positive attitude.
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results for both parties.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
ONWAY Logistics
03.2024 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitask to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Implement and enforce data security and privacy measures in accordance with company regulations, safeguarding sensitive information and ensuring compliance with privacy laws.
Customer Support Assistant (Third Party)
ABEAM Consulting
02.2023 - 01.2024
- Created, prepared, and delivered reports to various departments.
- Coordinated travel arrangements for higher-level staff, booking airline tickets and hotel reservations and handled planning details for business meetings and conventions.
- Established administrative work procedures to track staff's daily tasks.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Monitored employee and customer interactions to assess quality of service.
Education
Bachelor of Science - Political Science
University of Calabar
Calabar, Nigeria11-2005
Skills
- Customer Response
- Customer service excellence
- Service support
- Customer Relationship Management (CRM)
- Quality Assurance
Timeline
Customer Support Specialist
ONWAY Logistics
03.2024 - Current
Customer Support Assistant (Third Party)
ABEAM Consulting
02.2023 - 01.2024
Bachelor of Science - Political Science
University of Calabar
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