Chibuzor Morgan Iroeche
Valencia
Summary
Accomplished Customer Support Specialist with a proven track record at ONWAY Logistics, enhancing customer satisfaction through expert CRM and quality assurance. Excelled in a high-volume environment, significantly improving data security measures. Demonstrated exceptional multitasking and customer service excellence, underpinned by strong analytical skills and a positive attitude.
Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results for both parties.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
ONWAY Logistics
Willich
03.2024 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitask to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Implement and enforce data security and privacy measures in accordance with company regulations, safeguarding sensitive information and ensuring compliance with privacy laws.
Customer Support Assistant (Third Party)
ABEAM Consulting
USA (Remote)
02.2023 - 01.2024
- Created, prepared, and delivered reports to various departments.
- Coordinated travel arrangements for higher-level staff, booking airline tickets and hotel reservations and handled planning details for business meetings and conventions.
- Established administrative work procedures to track staff's daily tasks.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Monitored employee and customer interactions to assess quality of service.
Education
Bachelor of Science - Political Science
University of Calabar
Calabar, Nigeria11-2005
Skills
- Customer Response
- Customer service excellence
- Service support
- Customer Relationship Management (CRM)
- Quality Assurance
Timeline
Customer Support Specialist
ONWAY Logistics
03.2024 - Current
Customer Support Assistant (Third Party)
ABEAM Consulting
02.2023 - 01.2024
Bachelor of Science - Political Science
University of Calabar