Chief Warrant Officer Two Shakemya S. Abraham
1ABCT, 3ID, Fort Stewart, GA
Summary
Seasoned Food Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution. Adept at boosting customer satisfaction and streamlining operations, my tenure at the United States Army as a Command Food Service Advisor / Brigade S-4 honed my expertise in quality control and customer relationship management. Achieved significant improvements in service delivery by leveraging strong work ethic and attention to detail, ensuring compliance with health and safety standards. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Command Food Service Advisor / Brigade S-4
United States Army
1st Armored Brigade Combat Team (1ABCT), 3rd Infantry Division (3ID), Fort Stewart, GA
03.2023 - Current
- Monitored expiration dates on products to ensure freshness and quality.
- Maintained a safe working environment by adhering to company policies and regulations concerning hygiene practices.
- Prepared nutritious meals according to standard guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Performed variety of duties related to food service.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team to deliver timely service of items.
- Managed daily operations within the unit, including scheduling personnel and assigning tasks.
- Directed logistical training procedures to adhere to military regulations.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Compiled reports detailing operational activities conducted by the unit during each shift.
- Provided guidance and direction on safety protocols for all personnel involved in field operations.
- Maintained records pertaining to personnel, supplies, training materials, and other items necessary for successful operation.
- Provided technical advice on a variety of topics related to military operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Created reports to track shipment costs, transit times, damages or losses.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Coordinated with vendors to ensure timely delivery of goods and services.
- Ensured compliance with all applicable health, safety regulations and industry standards.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Education
Associate of Arts -
Central Texas College
Killeen, Texas08-2021
Bachelor of Science -
American Military University
Charles Town, WVSkills
- Performance goals
- Listening skills
- Process improvements
- Customer relationship management
- Program follow-up and assessment
- Strong work ethic
- Multitasking and organization
- Quality control
- Handling customer complaints
- Goal-oriented mindset
- Excellent communication
- Customer service
- Service estimates
- Point-of-sale system
- Product training
- Data entry
- Sales expertise
- Service scheduling
- Workflow management
- Attention to detail
- Client rapport
- Bill preparation
Affiliations
- Community service
- Versatile
- Adaptable
- Multifaceted
Accomplishments
- ARMY COMMENDATION MEDAL
- ARMY ACHIEVEMENT MEDAL
- CERTIFICATE OF ACHIEVEMENT
- ARMY GOOD CONDUCT MEDAL
Certification
- Master Resilience Trainer (MRT)
- Equal Opportunity (EO) Leaders Course
- The Sexual Harassment/Assault Response and Prevention (SHARP)
- Black Belt Lean Six Sigma
- Green Belt Lean Six Sigma
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Command Food Service Advisor / Brigade S-4
United States Army
03.2023 - Current
Associate of Arts -
Central Texas College
Bachelor of Science -
American Military University
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