Chima Desmond Okoro
IT Support Technician
Hamburg
Summary
IT professional with experience in technical support and troubleshooting. Strong focus on team collaboration, ensuring reliability and adaptability in dynamic environments. Skilled in hardware and software diagnostics, network configuration, and customer service. Known for clear communication, problem-solving, and dedication to achieving results.
Overview
5
5
years of professional experience
7
7
Certifications
2
2
Languages
Work History
IT Technical Support Intern
Bechtel
01.2022 - 04.2024
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Installed and configured operating systems and applications.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
Electronics Technician
Zodiac / Hanfried
01.2019 - 12.2019
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Education
Secondary Certificate - Electromechanical Engineering
Governments Technical Collage
Owerri Nigeria 04.2001 -
Skills
Remote support
Network support
Printer support
Software installation
Windows administration
Hardware configuration
Device management
Linux administration
Active directory
Technical issues analysis
Desktop support
DHCP/DNS ethernet and firewall proficient
Linux programming and administration
Script adherence
Remote technical support
Certification
[AWS Cloud-Computing] Training - [Timeframe]
Timeline
Microsoft Azure Administration
10-2024
Microsoft 365 Endpoint-Administration
09-2024
Microsoft Windows-Server 2022 Administration
08-2024
Microsoft Azure
07-2024
Microsoft 365
06-2024
IT Technical Support Intern
Bechtel
01.2022 - 04.2024
AWS-System&Databankadministration
10-2020
[AWS Cloud-Computing] Training - [Timeframe]
06-2020
Electronics Technician
Zodiac / Hanfried
01.2019 - 12.2019
Secondary Certificate - Electromechanical Engineering
Governments Technical Collage
04.2001 -
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