Ching Fen LAI
Global Sales Operation Manager
Berlin
Summary
Passionate working in the SaaS industry as a sales operation with 5+ years of experience and honed skills for delivering results in high-pressure global tech environments. Leading cross-five county team, 30+ member team. As a dedicated team player, 'I possess strong collaboration skills from years of international teamwork. My intercultural competence enables influential collaboration with colleagues from diverse backgrounds. Highlighting high empathy and emotional intelligence, my exceptional soft skills enhance understanding within the team and with customers. I guide, support, and fulfil professional and personal needs as a team lead.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Global Sales Operation Manager
Foursource Group GmbH
10.2023 - Current
- Progressed from intern to Team Lead and eventually to the role of Global Sales Operation Manager, now leading and empowering a team of 40 professionals to optimize processes and enhance efficiency across sales and customer success departments.
- Collaborating with cross-functional teams (SDR/SALES/CS) to enhance data accuracy and sales forecasting capabilities, contributing to exceptional team performance and growth.
Team Lead Sales & Customer Success Asia-Pacific
Foursource Group GmbH
06.2018 - 10.2023
- Led and empowered a global sales operations team of 16 professionals, driving process optimization and efficiency improvements across sales and customer success departments.
- Developed and executed strategic initiatives resulting in the following:
- 120% increase in annual revenue intake, achieving a team target success rate of 97% in 2022.
- 59% growth rate in paid memberships within four years.
- 92% increase in international partnership revenue over three years through cooperative projects.
Marketing Manager
Eden Social Welfare Foundation (NPO/NGO)
10.2014 - 10.2015
Education
Master - Chinese-European Economics and Business Studies M.A.
Berlin School of Economics and Law (HWR)
10.2015 - 05.2017
Bachelor - German Language and Literature B.A. (Bachelor of Arts)
Chinese Culture University
09.2008 - 05.2012
Skills
Microsoft Office
Communication Skills
Ability to Multitask
Leadership and Teamwork
Timeline
Global Sales Operation Manager
Foursource Group GmbH
10.2023 - Current
Team Lead Sales & Customer Success Asia-Pacific
Foursource Group GmbH
06.2018 - 10.2023
Master - Chinese-European Economics and Business Studies M.A.
Berlin School of Economics and Law (HWR)
10.2015 - 05.2017
Marketing Manager
Eden Social Welfare Foundation (NPO/NGO)
10.2014 - 10.2015
Bachelor - German Language and Literature B.A. (Bachelor of Arts)
Chinese Culture University
09.2008 - 05.2012
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