Chirag Shah
Sales Enthusiast
Berlin
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Sales Support Specialist
Top Tour Sightseeing
Berlin
05.2022 - Current
- Pro-actively targeting the list of outbound sales calls, emails & visits. Keep up to date with market trends, control costs in order to derive profit making solutions
- Establishing healthy relationships with the clients and team, Building effective networks of contacts inside and outside the organization.
- Facilitating Ticket Selling to tourists for admission to the places of entertainment such as Bus, Boat,Museum, Bars. Managing ticket-depressing, transactions, daily/weekly balance sheets.
- Collaborate with end customers regarding fare, itineraries, reservations, upcoming tourist attractions and ad-hoc change requests.
- Promote local awareness through maintaining relationships with tourism authorities. Managing positive and professional social media presence.
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
- Consulted with businesses to supply accurate product and service information.
Student Recruiter
GUS Education India
Hyderabad
03.2021 - 03.2022
- Providing individually tailored advice to all prospective students
- Consulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with university.
- Exploring possible career paths for students and matching them with specific BSBI offerings.
- For international students: advising/ making students aware of visa, immigration issues and compliance.
- Handling student enquiries regarding different programmes from the potential student
- Building commonalities to gain trust and engage potential students
- Provide outstanding customer service to all students, and all stakeholders, which is timely and efficient, and encourages students to choose the University
- Handling student enquiries regarding different programmes from potential students’ business partners
- Providing individually tailored advice at all times
- Portraying a positive and professional image of BSBI at all times. Generating a positive and sought-after image of BSBI
- Account Managing student’s applications from original enquiry to payment of tuition fees
Technical Support Representative
Kofax
Hyderabad
08.2019 - 10.2020
- Managed high levels of call flow and responded to [Type] technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed and configured operating systems and applications.
Technical Support Specialist
Tech Mahindra
Hyderabad
04.2017 - 02.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Recorded and maintained relevant notes for each client and work order.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Customer Service Representative
Sutherland Global Services.
Hyderabad
05.2015 - 10.2016
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
Education
Master of Arts - MA Tourism Hospitality And Event Management.
Berlin School Of Business And Innovation
Berlin, Germany. 03.2022 - Current
BBA - Business Administration
Osmania University
Hyderabad, India. 04.2001 -
Skills
Point of sale operation
Photography.
Proficient in various photography techniques, including composition, lighting, and post-processing. Experienced in capturing diverse subjects such as landscapes, portraits, street scenes, and wildlife. Skilled in using professional camera equipment and editing software to produce high-quality images.
Timeline
Sales Support Specialist
Top Tour Sightseeing
05.2022 - Current
Master of Arts - MA Tourism Hospitality And Event Management.
Berlin School Of Business And Innovation
03.2022 - Current
Student Recruiter
GUS Education India
03.2021 - 03.2022
Technical Support Representative
Kofax
08.2019 - 10.2020
Technical Support Specialist
Tech Mahindra
04.2017 - 02.2019
Customer Service Representative
Sutherland Global Services.
05.2015 - 10.2016
BBA - Business Administration
Osmania University
04.2001 -
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